Driving service excellence to key client engagements across different industries with a strong emphasis in the financial sector. Focusing primarily on developing effective long term strategic partnerships & communication plans, benchmarking, trend analysis, process enhancements, policy design, efficiencies and identifying cost saving opportunities.

Responsible for effectively managing the daily operation of the business unit, ensuring customer and client needs are met in a timely, efficient manner through the delivery of high quality service. Works in collaboration with Director to insure strong customer relations and operational excellence. Manages the performance of individuals to create and maintain a high performance team.

As the market leader for global mobility, my role is to provide a single point of contact and facilitate all the relocation aspects on behalf of the client. Delivering high level customer service on areas from immigration requirements through to financial package compensation and cross selling based on their needs. The position allows me to demonstrate the ability to multi-task, research and build relationships as well as perform within a team environment. Working to strict country and company policies means attention to detail and organization are essential.

Within my position of permanent consultant I was required to ensure that my own weekly KPI's were met, as well as contribute to the overall GP of the Branch. During my time with the company I increased revenue from £38,872 (2004) to £63,173 (2005). The role required me to manage both the clients and candidates expectations, face to face and over the telephone. Providing innovative solutions to ensure seamless integration of employees, from attracting thecandidates, through to retention. The maintaining of the database and accurate completion of administration are essential to maintain the smooth running of this ISO 9001 company.

My role for this successful parcel distributor was identical to that of my previous job. I was invited to join the company, covering a much larger area whilst maintaining the face to face sales and closing business on the first visit. I report directly to the regional Sales Manager with a rolling target and topped the league table for the south weekly rolling revenue during 2004.

Business Post are the largest independent parcel carrier in the market today, my role within this company was to increase new business accounts and revenue. I travelled to new and existing accounts within my area and report the results on a weekly basis.

The main responsibilities of the Customer Account Manager are to expand the current database to increase company turnover, and to consolidate and optimize new and existingclients debt management. It is also essential to keep abreast of the continually changing legislation covering personal financial services and product knowledge to ensure thatclients receive the best possible service in all circumstances.

As the Sales Executive for the Swindon depot my roles included visiting new and existingclients on a one to one basis, to maintain customer satisfaction whilst increasing companyturnover and profit. During my time I received the best national conversion of quotes to business, (58%) in 2000, increased depot revenue by 22% year on year, designed and implemented new business process for following through quotes. This required me to collate reports and produce monthly performance charts for the Swindon branch.

Working for a large freight company my job was to ensure complete customer satisfaction.My duties included responsibility for data retrieval, and to update the database forcustomer files. These tasks ensure that I have a proficient working knowledge of Excel,Word, MS Works and Power Point, which is a package I used for the preparation of customer