Christopher Coleman Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Virtual Office

Provide timely and accurate on call field support to all Hewlett Packard corporate and residential clients with hands-on onsite technical service. Provide hardware repairs and replacement on Hewlett Packard Desktops, Laptops and printers as necessary. Tasks include memory, HDD, LCD and Motherboard replacement. Order parts and equipment for client as necessary

Provide timely and accurate support to all clients (approximately 3000 employees) including local and employees either by telephone or hands-on, whichever is applicable to the specific situation. Install applications and hardware components/peripherals, as needed, for all computer equipment. Support and troubleshoot all Information Technologies approved Operating systems including Windows 2000 and Windows XP SP2. Support and troubleshoot all Information Technologies approved applications and all on-line support systems, etc. Setup all desktop and laptop computers, peripherals and handheld devices for all employees. Support included testing and troubleshooting equipment prior to implementation to ensure proper functionality. Play an active roll in the development of the Help Desk Support environment. Ensure proper network configurations are maintained on all desktops/laptops including IP addressing, WINS configuration, DNS configuration, network printer access and drive mapping/sharing. Respond to all client IT requests for applications/hardware in an appropriate time frame as defined by performance guidelines and monthly goals. Assist the Technical Services Supervisor and Manager with updating and maintaining all Technical Services policies and procedures.

Provide timely and accurate support to all users (including Lightyear Agents, local and remote employees) either by telephone or hands-on, whichever is applicable to the specific situation. Install applications and hardware components/peripherals, as needed, for all computer equipment within the company. Support and troubleshoot all Information Technologies approved applications including Portal Plus V3, Arbor, Oracle, Metasolv, CLEC, UNE-P, MAS90, ADP HR Perspective, ADP Payroll, Microsoft Office 2000 and XP, Internet Explorer, Netscape Navigator, Microsoft Visio, Remotely Possible, WinZip, all Bell GUIs and on-line support systems, etc. Setup all desktop and laptop computers and peripherals for all employees including testing and troubleshooting equipment prior to implementation to ensure proper functionality. Play an active roll in the development of the Help Desk Support environment. Provide an excellent level of customer support to all end users by responding to client trouble reports in a timely fashion as defined in the Technical Services policies. Evaluate and specify needs for upgrades to both hardware and applications based on current company standards and industry developments. Assist and work with the Systems Administration Department in troubleshooting any network (LAN, WAN) related issues as needed. Respond to all clients IT requests for applications/hardware in an appropriate time frame as defined by performance guidelines and annual goals. Maintain quality, accurate and courteous client support to all users. Act as a point of contact for new employees and aid in the training process to acclimate them to the Lightyear Technical Services environment. Assist the Technical Services Supervisor and Manager with updating and maintaining all Technical Services policies and procedures.

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor Of Applied Science (B.A.Sc.), Game Arts/Computer Animation