Christopher Collard Email & Phone Number

Plano, Texas, Us

• Remote and on-site support• Providing training and guidance for contract clients

Plano, Texas, Us

• Client - AIG • Windows OS L&R migration • Setup/designed build room for imaging laptops for remote users• Point of technical contact • Providing training and guidance

Plano, Texas, Us

• Client - AIG • Promoted to local NTTDATA Site Lead/Local Manger.• Providing local support/management to the Houston Global Field Service and Tech-Bar teams.• Duties include helping to hire/fire/mentor and train site technicians, local MPS (Manage Print Service) contact for network printers, local HP toner/drum contact, Imaging point of contact w/Desktop Engineering, local contact for relocation's, local contact for service now queue coordinator and local NTT Data project contact.• In 2020 shifted focus from field tech incident/build location to a full build/imaging depot,• Setup/designed 3 build rooms for imaging laptops/desktop's for remote users

Plano, Texas, Us

• Client - AIG• Dell Services was purchased by NTT Data LLC Continuing assignment at AIG‐Global Services..• Lead technician in a team environment providing application support, laptop, desktop and WYSE terminal support for 3500 plus users in an enterprise environment.• Duties include mentoring/training fellow technician’s, troubleshooting client specific applications, building custom and standard desktop's and laptops along with picking up tickets from Service‐Now (ticket tracking online application) with phone support, also serve as the back‐up queue coordinator for the Life and Valic companies.• Tickets would include retrieving old hardware for storage, deploying new hardware, migrating existing users to standard and custom built laptops, client phone and remote support , printer installs, software troubleshooting, upgrades and installs, iPhone and iPad support, blackberry support, desktop troubleshooting and network and local printer troubleshooting.• In addition to off tickets or projects including Remote Access software upgrades remote performance testing and domain migration.

Round Rock, Texas, Us

• Client ‐ AIG • Hired on by Dell to continue support, Dell was brought in to manage all of desktop support for AIG, Lead technician in a team environment providing application support, laptop, desktop and WYSE terminal support for 3500 plus users in an enterprise environment.• Duties include mentoring/training fellow technician’s, troubleshooting client specific applications, building custom and standard desktops and laptops along with picking up tickets from Service‐Now (ticket tracking online application) with phone support, also serve as the back‐up queue coordinator for the Life and Valic companies.• Tickets would include retrieving old hardware for storage, deploying new hardware, migrating existing users to standard and custom built laptops, client phone and remote support , printer installs, software troubleshooting, upgrades and installs, iPhone and iPad support, blackberry support, desktop troubleshooting and network and local printer troubleshooting.• In addition to off tickets or projects including Remote Access software upgrades remote performance testing and domain migration.

New York, Ny, Us

• Senior technician in a team environment providing application support, laptop, desktop and WYSE terminal support for 3500 plus users in an enterprise environment.• Duties include mentoring/training fellow technician’s, troubleshooting client specific applications, building custom and standard desktops and laptops along with picking up tickets from Service‐Now (ticket tracking online application) with phone support, also serve as the back‐up queue coordinator for the Life and Valic companies.• Tickets would include retrieving old hardware for storage, deploying new hardware, migrating existing users to standard and custom built, laptops, client phone and remote support, printer installs, software troubleshooting, upgrades and installs, iPhone and iPad support, blackberry support, desktop troubleshooting and network and local printer troubleshooting.• In addition to off tickets or projects including Remote Access software upgrades remote performance testing and domain migration.

Hanover, Md, Us

• Client - AIG• Provided laptop and desktop support for 3500 plus users in an enterprise environment.• Duties included building custom and standard desktops and laptops along with picking up tickets from remedy with phone support.

Milwaukee, Wi, Us

• Southwest Bank of Texas/Amegy • Assisted in data migration rollout program upgrades for bank branches.• Duties included ghosting/imaging hew hard drives, updating hardware, merging data and configuring branch networks.

Hanover, Md, Us

• Client - AIG• Provided laptop and desktop support for 3500 plus users in an enterprise environment.• Duties included building custom and standard desktops and laptops along with picking up tickets from remedy with phone support.

Chicago,, Il, Us

• The great indoors• Provided hardware and software support for operations and sales associates for 2 Houston locations.• My duties included supporting servers, workstations, cash registers, copiers, faxes, and phone systems.• Other responsibilities included, phone support for other locations, Purchasing Parts for Repair and Maintenance of equipment, perform updates to equipment, Solve systemic problems, Liaison to store support IT/communication/systems associates, Maintained systems access tables, SPOC for signing program, Miscellaneous duties include assisting the Facility Maintenance Associate with large projects and other requests by senior management.

St Louis, Mo, Us

• Provided Supervision and 24‐7 support on applications and hardware for data centers in Houston & San Antonio.• Duties included supervision of 2‐5 operators and courier staff including motivation, payroll, promoting, interviewing, hiring and termination.• Other duties included PC and Server maintenance, CD demos, phone support for CD product and regional support for Pega‐Light and Pegasus main frame systems, CD and Bitmap 3211 16mm & 105mm Microfilm Programming Support, Resolving Billing Issues, Data Transmission and Migration, Scanning and Image Compression and Manipulation and Automating the Production Process for faster thru put.