• Supervised the Operations Control Center Incident Management process• Participated in constructing and the deployment of Incident Management Process• Reviewed tickets and alerts created by the Incident Management/Event Management teams to locate area's of improvement• Escalation point for the Operations Control Center• Sent and reviewed Corporate Incident Communications• Developed Key Performance Indicators (KPI's) to facilitate the restoration of IT Services

• Managed incidents produced via Alert Monitoring and Ticketing system with an average of 50-60 actionable items a day• Communicated to leadership the process that was being followed in an incident via specialized communication forms within time bound SLA’s• Documentation of the incident/actions taken in Service Now • Creating and assigning tickets via Service Now to the correct team• Escalated incidents appropriately due to the nature of the impact to customers or colleagues

• Four years Active Duty Service in the United States Marine Corps with rapid promotion rate from Recruit to Sergeant (E-5)• Earned a Navy and Marine Corps Achievement Medal while serving as the Communications Specialist for the Commanding General and his staff, 3D Marine Division. Contributed to the day-to-day operations of the Commanding Generals personal staff while managing communications equipment and becoming an expert in 12 different communications systems• Two years and six months in a forward deployed environment interacting with a wide range of diverse cultures• Supervise and assist with the professional development and training of all radio section Marines• Install, operate, and maintain communications networks to link key outposts, control points, and headquarters with reliable paths for the transmission of radio communications• Assist with the development, coordination, dissemination and management of all radio communications plans• Assist with preparing equipment and personnel assigned to the rifle companies. • Supported Platoon leadership with tasks pertaining to guidance and mentoring of the Radio Section Marines. • Supervise the setup and operation of the communications antenna hill, manage assigned personnel and equipment.• Supervise the set up and operation phases of the Combat Operations Center Transmission Communications.

• Various other positions relating to the Customer Service/Relations field

• Assisted the Volunteer Coordinator as a staff member to manage volunteers, organize, and targeting individual voters for a successful Congressional Campaign in Colorado’s Congressional District 6

• Americans for American Energy – As Special Assistant to the President of Americans for American Energy, created targeted lists/databases for Corporate use and completed day-to-day tasks as required by the President of Americans for American Energy