• Design, install, intergrade and migrate Data Center, WAN, and access networks.• Assist with Environment down emergencies.• Create and implement detailed cutover plans• Implement Cisco Duo, ISE, ASA, Secure FW, FTD, WLC/APs, Routers, MDS fiber channel switches, Catalyst Switches, and Nexus switches• Implement Cisco Meraki content filtering, firewalls, switches, APs, sensors, and cameras• Implement Dell OS10, OS9, and OS6 Networking switches • Provide support for Palo Alto, HP, Aruba, and Ubiquity networking• Provide ISP/Carrier support for clients on their behalf• Consistently demonstrate proficiently with Spanning tree, switch spans, routing, route redistribution, SDWAN, VXLAN, redundancy protocols and highly availability implementations.

• Configuration and management of Cisco routers, switches, nexus switches and MDSs• Manage and trouble shoot network routing, routing protocols, route redistribution, etc. • Implement and manage the projects to replace Legacy T1 connections with EoD (Ethernet over DOCSIS) and LTE.• Work closely with ISP account managers and vendors to address issues and concerns.• Manage WUG and Cisco Prime for monitoring and configuration backup• Management of Gigamon data aggregator and Extrahop network analysis to support help desk, applications team and systems team• Work closely with the systems and storage team to vet potential SAN storage solutions, both from and storage network perspective and from a storage feature perspective.• Assist help desk and systems teams when applicable.• Serve in 24/7 on-call rotation and service remote sites in both the company and personal vehicles• Data center infrastructure support

• Provide white glove service to clients primarily located in the United States• Manage and trouble shoot Adtran and Cisco routing, routing protocols, services, VPNs, etc.• Use of Orion monitoring, Citrix, provisioning, HyperV, VMware and Xen software• Management of AD groups, group policy and Exchange• Manage server side printing and file access • Serve in shift and on-call rotations as well as service remote sites• Work with the team on new client on-boarding projects• Data restoration and backup• Support PCs, Macs, Tablets, printers, thin clients, etc. • Receive and prepare hardware for data center and multiple clients • Provided detailed information for billing on tickets for closing and for escalation.• Create and document new process and process improvements • Basic server management and administration• Basic data center infrastructure support

• Started as a part-time Project Assistant - General PC support 3/2011 to 6/2011• Promoted to a Network Technician 6/2011• Install and maintain access layer network closets• Modify and maintain Active Directory accounts and rights. • Serve in 24/7 on-call rotation and service remote sites in both the company and personal vehicles• Repair, upgrade, construct, and deploy desktop computers, printers, and Flo Carts (COWs) in clinical and/or sterile environments• Use of ghost imaging and backup software• Gather detailed information on tickets lacking sufficient information• Troubleshoot escalated tickets to resolution and rarely to further escalation• Provide detailed documentation when closing or escalating a ticket• Operates as a team on projects and independently on standard issues • Document and maintain inventory of IS/IT hardware.• Coordinate Directly with other sections, departments and companies• Direct venders and warranty representatives

• Began as a Grocery Clerk/Cashier; promoted 4 times in 4 years• Directing employees as a team; scheduling breaks; handling/escalating issues• Answering all incoming calls and direct to the proper department

• Began as a stockman, cross-trained in various areas including cashier• Worked independently in the absence of head manager/co-manager