Christopher Collison Email & Phone Number

Penfield, Ny, Us

Little Rock, Ar, Us

Generate the Design Layout Records for Windstreams internal network and external clients.Work with wholesale accounts, testing new service to ensure a working product.Generate the Design Layout Records, on a per order basis, for DS3, Gige, NNI, Wave and OCn circuits for new client orders. Utilize and assign network facilities and equipment using NGMSS, Netcracker and Metasolv version 5.2 and M6.Provide support to resolve complex circuit provisioning problems.Provision in Adtran 2820, PSAX 2300, PSAX 1250, Cisco routers, DMXs, DACs, CACs, Navis, Metaswitch, Turin, Huawei, Infinera and INC.

Atlanta, Georgia, Us

Generate the Design Layout Records, on a per order basis, for DS3, DS1 and DS0 facilities necessary to achieve the successful completion of each provisioning work order. Work with Network Optimization, Network Planning, IP Engineering, Network Provisioning and other engineering groups to ensure high quality designs. Recommend technical solutions specific to product requirements and strategy. Ensure reliability and network diversity by taking into account load and balance of new and existing facilities. Maintain accurate circuit record database. Utilize and assign network facilities and equipment using Netcracker and Metasolv. Provide support to resolve complex circuit provisioning problems. Ensure continuous quality improvement and reduced cycle times for design completion. Provision in Adtran 2820, PSAX 2300, PSAX 1250, Cisco routers, DMXs, DACs CACs, Navis, G6 and Metaswitch.

Burlington, Ma, Us

 Responsible for the resolution of external clients troubles concerning T1, DSL and E-Services issues in a technical support center. Test T-1 and DSL circuits to make sure they are operating effectively, or to determine where problem is and solution to problem. Manage ticket queue.  Manage customer relationships over the phone and email and show an empathetic response during customer critical situations. Utilize and multi-task between many systems to verify the services a customer has with us and to ensure they are setup correctly. Answer all inbound calls from our customers and outside field technicians regarding any trouble or service issue they might be experiencing. Configure Cisco, Adtran, Netopia and Siemens routers for client endpoints.  Monitor and evaluate traffic patterns and offer solutions concerning utilization problems. Familiarity with networking technologies including Frame-Relay, ATM, IP routing, TCP/IP, BGP, VPN, Ethernet, SONET and firewalls

Burlington, Ma, Us

 Review all inbound orders to verify design and engineering requirements. Ensure network components are compatible and available, certifying successful turn-up. Analyze costs and requirements associated with providing service and make decision on the type of facility used to provide service to the client.  Coordinate and initiate groom orders for cost cutting measures.  Create Network Locations in Metasolv for client assignments.  Work client trouble tickets when a redesign is necessary.  Use my data and voice experience in assisting with design decisions and recommendations.

Burlington, Ma, Us

• Assist field technicians, trouble shooting any problems encountered installing equipment at the customer’s premise as well as connectivity and programming problems with the DSL and T1 data connections installed at a clients premise.• Knowledge on IP addressing and subnetting and responsible for assigning and tracking IP addresses given to clients.• Experience with provisioning the Lucent 5E switch for voice lines.• Assist clients with troubleshooting problems associated with their DSL and T1 service.• Set up clients email accounts, TCP/IP settings and router configurations at the client premise.• Work with the ILEC’s troubleshooting DSL loops provided for clients DSL.• Configure Enhanced Data Features for clients including VPN, NAT and Firewalls.• Configure T1 connections through Choice One network (ATM and Frame Relay)• Data Equipment I am familiar with: Nortel Shasta, Paradyne MVL, RADSL and SDSL modems/routers, Routers including Cisco, Linksys, Netopia, Adtran, Belkin, Speedstream, and Paradyne DSLAM.

London, Gb

Office Manager• Managed daily operations of car rental office(s).• Opened, negotiated and maintained accounts with car dealerships in Rochester.• Coordinated efforts with city manager to assure all offices in Rochester are correctly staffed, have a car inventory suitable for their individual location, and each office is operated with efficiency.• Supervised new automation process that Hertz utilizes for greater control and efficient use of inventory, rental contracts and the tracking of daily business reports. Automation Team Member• Traveled throughout the United States setting up offices with computer automation.• Coached employees on how to use the computers to create a more efficient system of keeping track of revenue, utilization of cars and contracts. • Gained experience with Local and Wide Area Networks, Cisco Routers, and networking procedures.• Utilized Microsoft 2000 for generating and creating reports and records.

Cooperstown, New York, Us

• Supervised approximately 30 employees at a time, both sales associates and cashiers, organized work schedules for the day, and controlled financial activities for the day. • Worked directly with the managers and retail director to improve sales and customer service.• Maintained correct inventory based on peak and non-peak hours. Managed cash flow and deposits on daily basis ensuring balanced register status for each shift.

Lake Buena Vista, Florida, Us

• Maintained and promoted guest relations in the Magic Kingdom as part of an internship.• Answered questions about WDW and the types of services offered to their guests.• Attended business management courses offered by WDW executives on ways to operate a large corporation without losing insight on the goal of the company.