Analyze creditworthiness of retail power counterparties. Mitigate counterparty credit risk though limiting term and products, collateral requirements, and contractual provisions. Lead innovation and efficiency projects for retail credit team.

Led corporate analysis of collection vendor performance and manage vendor selection process, saving over $600K annually. Performed credit analysis for utility commercial counterparties. Compiled reporting for enterprise wide accounts receivable and bad debt. Prepared materials for presentations to senior management.

Support CRM and billing system projects by developing and refining requirements. Review and prioritize system enhancement requests. Provide first tier application and process support. Compile and send monthly system release notes and other communications.

Captured business requirements and reviewed with development team. Tested minor system enhancements and major regional deployments of billing and CRM systems. Supported daily operations and fixed data issues. Acted as an escalation point for CRM and billing system integration issues and EDI invoicing. Retail Energy Top Performer 2010.

Queued EDI transactions to enroll new customer accounts in six utilities. Acted as liaison between company and utilities. Researched customer issues to accurately supply and invoice. Corrected data synchronization problems between CRM and billing systems. Assisted in testing and implementation of new CRM software. Facilitated in transitioning regional operations to centralized, Houston-based team.

Employed as a contractor. Supported sales activities by requesting pricing and contracts. Entered customer data into sales and marketing system. Assisted in customer care inquiries.

Responded to all requests for information and proposals for all Food Service Management and Housing Management products. Gathered and compiled information from various company sources. Responsible for answering security and HIPAA questionnaires.

Supervised daily activities of Sales Support and Production departments. Maintained sales log to ensure proper revenue recognition for software and interface deliveries. Proofed all correspondence, investment summaries, contracts, sales orders, and addendums. Supported functions of Sales and Accounting departments and acted as a liaison between departments within the company.

Supported the daily activities of account representatives. Processed investment summaries, contracts, sales orders, and various forms of correspondence. Successfully completed a special database project to meet the expectations of the client. Received employee-of-the-month award in May 2005.