Hands on IT manager in charge of supporting clients, completion of full IT, network, and Office 365 buildouts on the east coast & London. Support for remaining Blue River clients throughout the entire U.S. as well as internal employees totaling over 850 people and 50 companies.• Complete Microsoft Office 365 tenant buildout and administration consisting of 0365 domain configuration, DNS setup, multi factor authentication, account creation, Azure AD configuration. Security & Compliance admin configuration for threat management and data loss prevention. Exchange Online setup of mail flow rules, shared mailboxes, distribution groups, mailbox auditing, legal holds. Microsoft Intune compliance & configuration policy creation. SharePoint folder structure creation, and permissioning. Skype for Business and Teams administration.• Cisco Meraki firewall, access point configuration and installation.• Manage support desk ticketing system with Connectwise Manage, Control & Automate for remote support.• Skype for Business and Intermedia phone system configuration and administration.• Client office setup and support of all desktops, laptops, conference room equipment, printers, and phones.• Disaster recovery implementation via AWS backup.

Manage the company’s front-line IT support operations, projects, and a team of 7 IT support personnel, 3 support specialists, 2 system engineers, a network engineer, and coordinator who provide Tier 1-3 support to approximately 500 users and work an average annual ticket volume of 5,900. Direct responsibility for the management and oversight of SAN, VMware network, and disaster/site recovery for 2 data centers.• Led and managed multiple IT projects for the setup of new company and leasing offices, software, and computer deployment, infrastructure installation/management, and network/equipment installation.• Built a VMware vSphere 5.5 environment from scratch consisting of 10 hosts, network VLANs, VMotion, and DRS across 2 data centers (production/disaster recovery).• Developed an organizational structure for the monitoring and tracking of IT equipment.• Migrated over 100TB of data from VNX 5300 to VNX 5400. Built services, network security, and terminal servers. Configured RecoverPoint consistency groups, VMware SRM protection groups, and recovery plans for 140 virtual machines.• Oversaw the implementation of a new helpdesk management and support desk software ticketing platform (Kaseya VSA) that tracked IT assets and support tickets, and increased visibility, reporting, and support ticket analysis capabilities.• Projects completed include a complete data center relocation and a $500K data center infrastructure upgrade.• Upgraded 500 users companywide from Microsoft Office 2010 to Office 2013 and 2016.• Facilitated the setup of media center and video walls with over 15 monitors on the 63rd and 64th floor of One World Trade Center.• Enhanced password requirement security with the rollout of a self-password reset solution.• Set up multiple leasing and property management offices including the WTC leasing office, property management office, and luxury rental properties at 57 West, EOS Nomad, 4 Times Square, 1133 and 1155 Avenue of the Americas.

Provided technical support in a fast-paced, highly secure, 24x7 help desk call center that supported over 5,000 users and received over 300 software/hardware-related trouble calls managed through a highly-detailed trouble ticket database. Supervised a team of between 14-25 technical support personnel. Held Top Secret Security Clearance.• Resolved trouble tickets through remote desktop, DameWare and Goverlan software applications, and through in-person desktop support.• Imaged new and existing workstations, managed network integration functions, and setup/deployed new workstations, printers, copiers, and scanners.• Created and managed user accounts, organizational units, security groups, distribution lists, and file servers vital to securing organized access to network resources.• Directed hardware, software, and peripheral support for both a classified and unclassified LAN comprised of 4 Domain Controllers, 6 File Servers, 4 Exchange Servers, 16 switch stack nodes, and 2,163 workstations.• Gained extensive and hands-on experience in using Windows 2000, XP, Windows 7, Microsoft Active Directory, Office, Outlook, and Exchange Server.• Created systematic standard operating procedures resolving common technical issues and ensuring a mission-critical baseline capability of all staff at all times.