Achieve acceptability of Eaton’s Electrical products in the marketplace, while providing technical leadership and mentoring for sales engineers, OEMs, outside rep agencies, and to both internal and external customers.Responsible for leading the design, development and validation of Eaton products and service applications. Maintain familiarity with competitive product offerings and be able to position Eaton products to best compete against competitive productsEssential Functions:1) Call on electrical engineers at related consulting firms across eastern North Carolina to assist with technical design and position Eaton related products in a preferred position.2) Provide support on major projects including submittals drawings and interfacing with the customer and project consultants.3) Work with commercial, institutional, governmental, and residential end users to gain acceptance and promote Eaton products.4) Conduct product seminars and training on Eaton products and solutions to end users, consultants and sales engineers.5) Assist customers with design build opportunities.

Provided scheduling and coordination for a team of field service personnel covering the states of North and South Carolina.Coordinated up to eighteen field personnel concurrently when contracted help was brought in from other service regions.Managed financial backlog ($6.6M – 2011, $8.9M – 2012, $9.3M – 2013) to provide accurate picture of forecasting numbers on a monthly basis.Managed task system and reviews with field personnel to update backlog, improve customer-sales-service communication channels, and hasten completion of projects to allow timely billing.Performed purchase order entry, order reconciliation, materials ordering, job expense management, order closure, and invoicing.Served as a technical liaison between field engineers, sales, and customers.Provided order reconciliation to determine necessary resources and planning necessary for execution of orders.Quoted and sold service work, parts, and projects for internal and external customers. ($420k – 2011, $405k – 2012, $111k – 2013)Provided key interim support necessary for operations when sales staff and coordination staff was lost during 2012 (January – July).

Tested new and in-service equipment according to manufacturer and industry guidelines (NETA, IEEE) where applicableInstalled and commissioned various electrical components and assemblies, including power distribution (low voltage, medium voltage) and low voltage control. Circuit breakers, switchgear, transformers, transfer switches, motor control centers.Employed mechanical skills to modify and customize equipment where required to adhere to customer specificationsCreated and modified engineering drawings where requiredPerformed maintenance work on various types of equipment, including low- and medium-voltage circuit breakers, switches and transformersPlanned jobs, scheduled and held meetings, and built customer relationshipsInitiated reviews of product issues with factory personnel responsible for their design and development when problems were noted in the fieldFrequent domestic travel and overtime required, some international travel and, on call 24 hours/day for customer emergenciesPerformed sales assistance with quoting projects, ordering materials, and entering ordersAdvanced personal knowledge of the industry by attending many multi-day training classes pertaining to equipment, practice, and safety considerations

Hired into a one-year training position to learn the eletrical field service business of Eaton.Attended training classes and work shops to build base of equipment knowledge.Worked with a mentor to learn skills necessary for electrical power and controls troubleshooting, installations, and commissioning.Shadowed other field engineers to learn skills while performing tasks related to paid projects.