Christopher Conroy Email & Phone Number

A well-rounded business professional, a proven leader and a loyal long-term employee. Strong in sales and operations management, business development and staff mentoring. Excellent communication skills, public speaking, multi-tasking and use of technology. A positive person who works well on a team and independently. Registered with National Mortgage Lending System (NMLS). Willing to travel.

Listed skills include Safe Act Registered, Microsoft Office, Banking, Strategic Planning, and 18 others.

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  Supervisor Loss Mitigation

  Loancare

  2019 - Present - Virginia Beach, Virginia, United States

  Opened new call center in 2019. Hired and trained team up to 24 Single Point of Contact (SPOC). Continue to meet and exceed expectations with top team rankings among peers in production, effiency and quality control. Oversee daily implementation of call strategy by balancing resources to dialer system, inbound lines and manual outbound calling. Provide coaching to SPOC using QC scoring, call calibrations and one on one meetings to improve the customer experience. Assist on Management Escalation phone as well as directed by team members. Oversee the disaster response.Awarded Employee of the Third Quarter of 2021.