Christopher Coogan, Capm Email & Phone Number

Indianapolis, In, Us

Raleigh, North Carolina, United States

-Managed multiple concurrent implementation projects of the ePAS product including tier 1 customers-Managed migration/expansion projects for existing customers-Effectively navigated client to go live to the agreed upon scope and deadline-Assisted in setup of SSO and ERP integrations-Used JIRA to effectively manage sprints-Used Confluence to add and maintain lessons learned and new processes-Used Microsoft Projects and Asana to manage project plans and customer expectations -Visited clients onsite to maintain relationships and build rapport

Morrisville, North Carolina, United States

-Managed migration projects as existing clients have new products implemented-Mastered both legacy and upcoming platforms-Developed unique project plans for concurrent client migration projects. Delivered implementation to the proper scope within the agreed upon timeline-Regularly updated both internal and external stakeholders on project status-Built both internal and external documentation detailing incoming changes-Managed internal stakeholder expectations for individual client migration projects-Assisted Managed Services team with updating our training plans to ensure they meet all state compliance needs-Nominated to the Emerging Leaders Class of 2022. Met with leadership teams across the business to learn the ins and outs of each department. Presented projects to leadership with real world implications that required project management skills to keep us on track and communication with those inside and outside of the Emerging Leaders class.-Completed the Early Leadership Competency Training Plan-Customer Obsession Award Winner

Morrisville, North Carolina, United States

-Assisted clients across the healthcare industry with using our multiple platforms and assisted with licensing by helping keep track of requirements and recommending products- Consistently top of the team in metrics (cases closed, unavailability percentage, customer satisfaction score and returns)-Elected top performer 5 times-Content Liaison: Fostered a better relationship between Support and the Content team, Communicated larger issues to both teams involving course issues and updates, Wrote monthly reports tracking content related issues to analyze our current standings and establish priorities-Relias Media SME: Trained Support Consultants joining the team on the platform (8 in total), Maintained all necessary documentation and updated as needed, Met with other departments to establish best practice in regards to finance and client communication-Advocate Program: Served as mentor for multiple new employees as they onboard for their first 3 months. Held regular meetings with them, gave them feedback on their work, and helped them with difficult cases-Marketplaces Connect: Managed project to develop external help resources for our numerous Marketplaces platforms-Shadowed with Product and Project managers-Sat in on sprint reviews and regular meetings with internal product managers and vendors-Worked together with development and partnerships management to deep dive into platform issues

Raleigh-Durham, North Carolina Area

Managed the account of a million dollar broker while also developing my own book of business by establishing relationships with carriers and different types of businesses across the continent. -turned multiple prospects into active customers