Christopher Cook Email & Phone Number

Seligman, Az, Us

United States

I will be in training until further notice

Whitestown, Indiana, United States

United States

Noblesville, Indiana

BRC / Key Carrier

17100 Mercantile Blvd.

Assistant Store Manager

2712 E Main St. Plainfield, In. 46168

New Cars salesPre-Owned Car salesNew Car leasing

Hendricks County, Indiana

All Home and Small Business Services, Computer Services and Networks, Various Handyman services both interior and exterior maintenance.

Coached / Supervised technicians in the field as they Installed and Maintained the U-verse products and services. Daily timesheet approval and review of the technician’s results. Documented daily, weekly and monthly feedback with the technicians. I worked with Tier 1 and higher tech support groups as well as other field organizations to assure this service was provided when the customers requested. Maintained company assets used by technicians i.e. Computers / I devices and vehicles. Performed in field Quality and Safety inspections to ensure the highest level of customer satisfaction..

Coached / Supervised Facility Assignment Technicians in a call center as they assigned and corrected outside plant and central office facilities in several data bases. Daily timesheet approval and review of the Facility Assignment Technician’s results. I worked with Project Managers, Several business offices and many other Intercompany departments to meet customer requested due dates to provide the highest level of customer satisfaction.

ICC Manager I coached / supervised Maintenance Administrators who assigned and dispatched installation orders to Field Technicians for small business and residential phone and data services throughout the State. Daily timesheet approval and review of the Maintenance Administrators results. Admin Center Manager I held the same responsibilities as the ICC Manager with added responsibilities of the Maintenance Administrators taking calls from customers to advise them of where their tech would be and assist with other customer issues. I also had the added responsibility working with three other departments to put together a final draft report that was sent to the Indiana Regulatory Commission. This report contained thorough explanations of any Installation that was thirty days past the original due date. Network Control Manager for Indiana South, I coached / supervised Maintenance Administrators who assigned and dispatched installation orders and Repair Tickets to Field Technicians for small business and residential phone and data services throughout the Southern Areas of the State. Daily timesheet approval and review of the Maintenance Administrators results

I Coached / Supervised technicians in the field as they Installed and Maintained phone and data services to small business and residential customers. Training and coaching technicians towards company metrics and met them every month. I was also in this position when DSL was introduced to the customers.

I installed and repaired Ameritech Public Pay Phones. I installed and repaired Ameritech Inmate Services phones and the computer systems that controlled them. I was placed in the lead tech position from the beginning of my employment of this department. I filled in for my supervisor when he was out and I procured all equipment needed for public and inmate services both new items and items needed for maintenance.

Mostly logistics and delivery of telecommunications equipment. Inventory control, many other responsibilities of securing the equipment. Call out responsibilities to deliver parts and equipment at many nights, weekends and off hours. Operation of 24 foot straight trucks with lift gates to deliver switching equipment to customers and reclamation centers.

Microsoft Certifications And Pcpro Schools Certification, Microsoft Certs

Activities and Societies: PC PRO was all computer based, ITT was HVAC and Ivy Tech was E/E technical studies. PC ProSchools I received.

High School Diploma, General Studies

Activities and Societies: Spanish Club General High School studies