Christopher Cook Email & Phone Number

Doncaster, England, United Kingdom

Providing face to face professional friendly service to passengers on board trains, serving tea, coffee and other refreshments to them on their journeys, assisting passengers in situations with long delays and looking after them. Getting the train ready for travel by preparing first class, the food bar and the food and drinks trolleys.Being responsible for.

Wakefield, United Kingdom

Professional IT Technical support on the G4S contractProviding technical assistance and remote support and installation for users.Logging and prioritising incoming telephone calls and e-mailsManaging incidents and resolving them using the TFS client system. Using Active Directory to manage user accounts and permissions Supporting a wide range of.

Leeds

• Working in a call centre environment registering enquiries and complaints for customers and helping to resolve these by providing world class customer service
• Liaising with Audi Centres and third party services to provide resolutions to customers enquiries/ complaints.
• Managing customers expectations and booking them into centres for repairs/services/recalls.
• Training new starters on KuBa and Citrix systems on how to log a caseKey Achievements at Audi UKI helped Audi UK achieve above it’s target of 85% to 91.3% for 2014 for the year. This was done with my own personal.

Leeds, United Kingdom

• Some of my roles included but not limited to
• Writing and mail merging customer information to be processed at courts
• Arranging Gas safety inspections for customers, providing good customer service
• Making court payments and booking locksmith and dog handler bookings for call outs
• Coaching new staff on Meter Operative bookings and telephone handling.

Leeds, United Kingdom

• This was a temporary role as I was with the Agency Robert Half International. My roles included but were not limited to:
• Providing good quality customer service to customers
• Registering new claims for branches to dispatch engineers out to repair/replace faulty items in various buildings across the country owned by Lloyds TSB.
• Registering new claims for AA, and Axa Assistance insurance.
• Administration work with data entry onto various claims systems.

Leeds, United Kingdom

• I was working for Royal Bank of Scotland for Direct Line Home Insurance as a Home Claims Advisor. My duties include but are not limited to:
• Working in a call centre environment receiving inbound calls. Registering new and handling existing claims for policyholders.
• Handling customer queries and advising of excesses’ and premiums.
• Providing excellent customer service, building a good rapport with customers.
• Contacted suppliers to chase up claim, and pay supplier invoices.
• Using various claims systems to monitor claims process, and finalise cheque payments.

Foundation Degree, Geological And Earth Sciences/Geosciences

I studied Earth and Environmental Sciences foundation year.

High School

A Level English Language, Psychology and Geography.