Tech Support Agent
CurrentProviding remote technical support using a smooth organized ticketing system to maintain classified customer information and quality workflow. Anything from a homepage change, to diagnostics on the Hard Drive. Virus, Spyware, Adware, Malware, and additional procedures needed depending on how bad the infection is. Troubleshooting thermal, inkjet, and laserjet printers. Email issues.-Troubleshooting -Hardware Configurations -Offshore Team Collaboration -Software Installs -LAN Connectivity -Problem Diagnosis -Phone & Online Support -Client/Server Models -Preventive Maintenance -User Training/Support -Customer Service -Complaint Handling