Christopher Coombs Email & Phone Number

London, United Kingdom

I have been employed at one of the UK's biggest platform providers as a Client Service Manager since May 2011, my responsibilities include:Primary point of contact for designated financial adviser /wealth management firms based in and around the South East, including some of the largest firms who use the Transact platform, several of which have over £100m assets under advice.Ensuring we are providing the service expected to the financial advisers and seeking feedback so that any required changes can be implemented, in addition to dealing with any queries and administration in relation to their clients’ portfolios. The aim is to ensure we retain existing business but also encourage the advisers to bring more clients and more business on to the platform.Building and developing relationships with advisers by making regular contact (sometimes arranging telephone and face to face meetings) to ensure they are happy with the service on the platform.Liaising daily with other internal departments, and external parties at different levels in the organisations where the ability to communicate at all levels is essential.Selected by senior management to act as proactive account manager for Client Operations having proven myself to be an effective relationship builder; managing expectations and ensuring the service offered is consistent and any issues are swiftly resolved. This involved creating our Tax year end approach and presenting this to Client Operations and Sales.Dealing with queries via post, phone, fax, and email; including technical queries on ISAs, bonds, pensions, SIPPs, equities, secured products and collective investment products. I have had extensive training on all product types which has given me a detailed knowledge of the numerous products and their featuresInvolved in the investigation of complaints or errors and also negotiating any follow up action/redress.

Essex

Working within the UK legal department, prioritising work in line with our service level agreements and dealing with any legal referrals from our team in India and our clients. Having a full understanding of and dealing with UK/foreign documents such as Power of Attorneys, Court of Protections, Trust Deeds, Deeds of Retirement, Bankruptcy Orders, Police Orders, Marriage and Birth Certificates, Change of Name Deeds, Certificates of Incorporation and various other legal documents on a daily basis. Ensuring that knowledge of all IFDS systems was up to date and raising any error's on work that has breached our regulations and completing annual regulatory training/voluntary training. Making sure all queries and e-mails are organised and responded to in a timely manner.Member of a small specialised team along with directors and departmental managers, planning new scheme's and ideas to role out across the department to improve the working environment.Ensuring that dealing instructions were dealt within regulatory guidelines and time frames set by the 38 management companies that IFDS administrate.Maintaining a full understanding of the delicate probate process, dealing with work initially received from Solicitors/IFA's/Clients and identifying our requirements. Responsible for re-issuing large sums of distribution money to various private and business clients from all the management companies under administration.

Essex

My Responsibilities included:Supporting and shadowing senior Independent Financial Advisor's within the firm, building proactive business relationships and gaining an understanding of the industry.Responsible for conducting research and obtaining quotations for Life Insurance, Pensions, Collective Investments and Mortgages whilst building my knowledge on new products and fund launches. Also created suitability letters for clients.Full knowledge of systems such as Synaptics Manager, O&M Pensions Profiler, Aeqous Engage, Exweb Exchange, Inertia and Trigold ProspectorLiaising with product providers and clients over the phone and in person on a regular basis.Attended seminars and conferences with Financial Advisor's and Fund Managers.