As a Human Resources Representative at United Ground Express, I collaborate with managers and employees to provide guidance and support on HR policies, procedures, and programs. I have over 10 years of experience in the airline industry, starting as a ramp agent and progressing to my current role.I am passionate about enhancing employee engagement, retention, and performance through process improvement and employee benefits. I am also pursuing my SHRM Certification, which will enable me to advance my HR skills and knowledge. My goal is to continue to grow and learn as a HR professional and contribute to the success of United Ground Express and its people.