My current duties include:Taking inbound customer service calls on behalf of O2 (Telefonica UK Ltd)Achieving maximum call quality on every call and creating a fantastic customer experienceReaching daily, weekly and monthly targets (both personal and team)Achieving ‘First Time Fix’ on every callFloor walking new advisors onto the calling floor and helping complete training and coaching were required.Completing Managerial tasks as and when required.

My current duties include:Taking inbound customer service calls on behalf of O2 (Telefonica UK Ltd)Achieving maximum call quality on every call and creating a fantastic customer experienceReaching daily, weekly and monthly targets (both personal and team)Achieving 'First Time Fix' on every callFloor walking new advisors onto the calling floor and helping complete training and coaching were required.Completing Managerial tasks as and when required.

I was the Designated Premises Supervisor authorising the sale of alcohol on the premisesEnsuring Gross Profit percentages were achieved on a weekly basisCreating and distributing staff rotas on a weekly basis to suit the businesses needsCommunicating with other local bars to ensure safety within the town centre and also to discuss any issues in the areaMarketing the company by doing regular promotions and also external advertisingTraining new staff from walking through the door to being able to pour a beverage to a customerDevelop existing staff to becoming more confident and to be able to make the correct decision when the management isn’t aroundDelivering excellent Customer Service at all times and having a great smile towards the staff and customers

My current duties included:I was the Designated Premises Supervisor authorising the sale of alcohol on the premisesEnsuring Gross Profit percentages were achieved on a weekly basisCreating and distributing staff rotas on a weekly basis to suit the businesses needsCommunicating with other local bars to ensure safety within the town centre and also to discuss any issues in the areaMarketing the company by doing regular promotions and also external advertisingTraining new staff from walking through the door to being able to pour a beverage to a customerDevelop existing staff to becoming more confident and to be able to make the correct decision when the management isn't aroundDelivering excellent Customer Service at all times and having a great smile towards the staff and customers

Working in Customer Services on behalf of O2 providing an outstanding service at all timesDealing with customer queries and complaints and resolving on the same call being the first and last point of contact leaving the customer happyTaking on supervisory roles by assisting my team leaderExceeding performance realted targets on every call on a daily, weekly and monthly basis

My current duties included:Working in Customer Services on behalf of O2 providing an outstanding service at all timesDealing with customer queries and complaints and resolving on the same call being the first and last point of contact leaving the customer happyTaking on supervisory roles by assisting my team leaderExceeding performance realted targets on every call on a daily, weekly and monthly basis

My current duties included:Cold calling existing Vodafone customers selling insurance packages, upgrades and add on packages for PAYG customersMaintaining excellent Customer Service at all times and building excellent rapport with the customer to achieve the saleExceeding targets as part of a team aswell as on my own on a daily, weekly and monthly basis

My current duties included:Cash handling on a daily basisDealing with customers and building rapport to make them feel welcomeCalling cashline (table bingo) on a regular basisServing beverages on the bar during intervalsMeeting and greeting customers at the front of houseControlling the cashline department ensuring all monies tallied up and all payouts were accurate