Christopher Corrado Email & Phone Number

Cupertino, California, Us

Madrid, Madrid, Es

Lead global team operating in NAM, EMEA, and APAC to provide Network and Solutions Engineering services for offsite events taking place in all regions globally.Supports and leads company wide cross functional projects and teams.Direct hiring manager responsible for gathering metrics and data to acquire headcount, create job descriptions and requirements, screening candidates, as well as interviewing and creating onboarding curriculum and documentation.Acts as APM on large scale cross functional projects and services supporting teams or tools outside of role.Directly supports M-Team and VIP Leadership such as MZ and SS, as well as other executives.

Provide network and IT support as well as presentation equipment and accessories at offsite events globally. Lead helpdesk support team on offsite events, and ensure all hardware for production and presentations running flawlessly, while tracking and maintaining all company assets. Work directly with venue and network teams to negotiate and secure necessary bandwidth for network connectivity for all events.

Fremont, California, Us

Lead team of 16 technicians between 3 help desks, soon expanding to 5 help desks. Ensure metrics are met or exceeded while still maintaining positive team morale. Fully invested in my team and each person on it. When team member work begins to slip, work with technician to find resolution and correct the issue together. Work closely with other regional as well as world wide leads to ensure company goals are met globally.

Fremont, California, Us

• Provided top level technical and customer support for Bitcasa’s cloud storage service and applications using Livechat and Zendesk ticketing system.• Securely maintained and updated customer billing plans and information using Vindicia billing software.• Successfully triaged and troubleshot customer issues across Mac OSX, Windows, iOS, Android, and web based platforms.• Helped QA and test and track bugs using internal ticketing system to ensure seamless customer experience and maintain product functionality.• Contributed to support community as well as internal training documents for knowledge base.

Cupertino, California, Us

• Restore relationships at the Genius Bar by effectively triaging all Apple products within the customer’sappointment time and by providing the customer with the complete solution.• Mentored and trained new team members.• Led new company initiatives by personifying best practices and leading group discussions that focused on bestpractices.• Contributed significant results to company goals, such as consistently selling Joint Venture memberships toqualifying customers and consistently achieving NPS score of 80 and above.

Cupertino, California, Us

• Repair customer relationships by effectively triaging and isolating issues with iPhone, iPad, and iPod.• Trained customer on Mac OS X and other Apple software.• Developed and mastered skills in data migration and networking.• Built training curriculum to train new team members on data migration.• Mentored Specialist who showed interest in joining the Family Room.

Ran shop of 5 machinists. Set up all machines, ensured proper tolerances met, maintained all tooling. Supervised team of machine operators to ensure safety and quality. Opened shop every morning, closed shop down every night. Checked material inventory, ordered materials when needed. Checked in all incoming inventory and unloaded materials from shipping truck using forklift and pallet jack