Christopher Corter Email & Phone Number

Zurich, Zurich, Ch

Manage infrastructure licensing, purchasing, refreshes, optimization and audits for all Zurich, Farmers Insurance & Farmers Exchanges servers in North America. Titles managed include Microsoft, Oracle, VMWare, Veritas and Symantec in both physical and virtualized environments

Zurich, Zurich, Ch

Providing software asset management guidance for a project who’s deliverables include updating the operating systems and applications for all Zurich, Farmers Insurance & Farmers Exchanges servers in North America. These duties include analyzing simple to complex server-based software licensing requirements in both physical and virtualized environments.

Round Rock, Texas, Us

Provided program management, strategy & operation analysis for 3 core global business units within Infrastructure & Cloud Computing (ICC) consisting of 7000 employees, Led business operations process design, implementation & management activities for the global RIMO/CoC delivery organization. These activities included financial analysis, cost recovery maximization, ERP month end close activities, project accounting configuration & analysis, IT asset management, KPI implementation, license and procurement management Provided business strategy, financial modeling, governance design and program management for Dell’s Data Center Expansion Program.Selected Achievements:• Saved Dell $56 million in capex spend by identifying regions where the previously approved building of data centers were not revenue justified.• Implemented procedures for the ISD business unit to recover $900,000 annually for labor provided to nosiness units outside of the Infrastructure Services Delivery business units.• Implemented processes to improve timeliness of payments to global vendors.

Round Rock, Texas, Us

Provided program management, product management, business strategy & operation analysis for a global managed services offering based on the ITIL framework. Led a cross-functional team consisting of members from delivery, sales, billing, logistics, IT, legal & finance to effectively deliver the offer. Developed and managed the delivery of an IT asset management service to Managed Services for Small Business Customers.(125 customers) Provided vendor management, product management, pricing, billing management, procurement management, financial & accounting management post-transition of the delivery function to a third party. Selected Achievements:• Saved Dell $14 Million in annual spend by migrating this offer from a 3 country 200 team member delivery organization to a single third party vendor with 30 team members. This transition was accomplished with a zero negative effect to the running customer retention rate• Recipient of the “Presidents Excellence Award for Significant Business Contribution” award.• Managed policy & procedure creation, knowledge base documentation & training that resulted in the first ISO 20000 certification for Dell.

Round Rock, Texas, Us

Led team of 25 Dell Enterprise server & software technicians. Improved / created granular KPI reporting at the technician level. Continually reviewed KPI’s and the details driving those KPI’s with technicians to recognize successes and to identify specific opportunities for improvement. Coordinated technical training for 160 Enterprise Server technicians in Oklahoma City.Selected Achievements:• Led customer satisfaction increase on the team from 92.06% Q2 to 95.86% Q3 to 96.1% Q4 FY08.

Overland Park, Ks, Us

Managed team of 12 instructors to deliver A+, Network+, Security+ & Microsoft Server training to adult students at the Oklahoma City & Tulsa campuses. Operational duties included delivering Microsoft training, administering the Microsoft IT Academy program, curriculum development, vendor management, IT asset management and employee management Selected Achievements:• Saved $75,000 in annual software licenses by identifying and enrolling in a Microsoft program available to academic institutions. • Averaged 95% of students being academically on track vs. the school average of 78%.

Overland Park, Ks, Us

Provided accounting, tax, QuickBooks, Excel and Access training to students as part of a vocational diploma program. Led curriculum development activities for accounting courses. Served as site coordinator for the IRS Volunteer Income Tax Assistance program providing free income tax preparation to the community. Successfully prepared and filed over 300 returns in 2 tax seasons with no subsequent audits reported.Selected Achievements:• Increased rate of students being academically on track from 58% to 98% vs. the school average of 78%.

Managed 25 employees including sales, operations, vendor relations, accounting & HR.. Partnered with vendors to maximize the utilization of available partner funds for marketing campaigns, sales force assistance, pricing promotions & vendor rebates for sales to targeted verticals Selected Achievements:• Increased annual sales from $1.3 million to $2.1 million while increasing gross margin 6%.