Christopher Corter Email & Phone Number

Zurich, Zurich, CH

Manage infrastructure licensing, purchasing, refreshes, optimization and audits for all Zurich, Farmers Insurance & Farmers Exchanges servers in North America. Titles managed include Microsoft, Oracle, VMWare, Veritas and Symantec in both physical and virtualized environments

Zurich, Zurich, CH

Providing software asset management guidance for a project who’s deliverables include updating the operating systems and applications for all Zurich, Farmers Insurance & Farmers Exchanges servers in North America. These duties include analyzing simple to complex server-based software licensing requirements in both physical and virtualized environments.

Round Rock, Texas, US

• Provided program management, strategy & operation analysis for 3 core global business units within Infrastructure & Cloud Computing (ICC) consisting of 7000 employees, Led business operations process design.
• Saved Dell $56 million in capex spend by identifying regions where the previously approved building of data centers were not revenue justified.
• Implemented procedures for the ISD business unit to recover $900,000 annually for labor provided to nosiness units outside of the Infrastructure Services Delivery business units.
• Implemented processes to improve timeliness of payments to global vendors.

Round Rock, Texas, US

• Provided program management, product management, business strategy & operation analysis for a global managed services offering based on the ITIL framework. Led a cross-functional team consisting of members from.
• Saved Dell $14 Million in annual spend by migrating this offer from a 3 country 200 team member delivery organization to a single third party vendor with 30 team members. This transition was accomplished with a zero.
• Recipient of the “Presidents Excellence Award for Significant Business Contribution” award.
• Managed policy & procedure creation, knowledge base documentation & training that resulted in the first ISO 20000 certification for Dell.

Round Rock, Texas, US

• Led team of 25 Dell Enterprise server & software technicians. Improved / created granular KPI reporting at the technician level. Continually reviewed KPI’s and the details driving those KPI’s with technicians to.
• Led customer satisfaction increase on the team from 92.06% Q2 to 95.86% Q3 to 96.1% Q4 FY08.

Overland Park, KS, US

• Managed team of 12 instructors to deliver A+, Network+, Security+ & Microsoft Server training to adult students at the Oklahoma City & Tulsa campuses. Operational duties included delivering Microsoft training.
• Saved $75,000 in annual software licenses by identifying and enrolling in a Microsoft program available to academic institutions.
• Averaged 95% of students being academically on track vs. the school average of 78%.

Overland Park, KS, US

• Provided accounting, tax, QuickBooks, Excel and Access training to students as part of a vocational diploma program. Led curriculum development activities for accounting courses. Served as site coordinator for the IRS.
• Increased rate of students being academically on track from 58% to 98% vs. the school average of 78%.

• Managed 25 employees including sales, operations, vendor relations, accounting & HR.. Partnered with vendors to maximize the utilization of available partner funds for marketing campaigns, sales force assistance.
• Increased annual sales from $1.3 million to $2.1 million while increasing gross margin 6%.