Christopher Cortez Email & Phone Number

Coordinate and support all server projects including new server builds, rebuilds, renames, decommissions, and transitioning from other teamsPerform server configuration and quality assurance procedures for all projectsMaintain VTM reports, schedule Communicate with Level 2 Wintel support teams Review Level 2 Wintel support teams support process and proceduresMaintain accuracy within Citigroup’s inventory system (Aperture)Reconcile green zone and quarterly maintenance schedule between EUCIS and Level 2 Windows support teamsCapacity planning and remediationConfiguration Management Review CM items that stop working and review recent activity to determine root cause of why items stopped•Ensure compliance for end of support products and schedule upgrades accordinglyReporting, automation and analysisMaintain and deploy reports for EUCIS application servers which include scheduled tasks performed by Level 2 teams, configuration management and complianceCompliance reportingReview trending reports and data metrics for improvement recommendationsSubject matter expert escalation contactEscalation contact from level 2 teams for troubleshooting and issue resolutionsSystem center operations Manager management pack owner for Windows server management pack and Hewlett Packard management packMaintain process documentationPackage testing and deploymentPerform package testing on new TPM packages and TEM baselines during RFT stageSchedule newly approved packages on identified production pilot servers to ensure no issues are found in production environment prior to full deploymentIncident and ticket managementMaintain and action incident ticketsManage, action and schedule change requestsSME escalation point for severity 1 issuesContinuity of business testing

Handled system administration and support for Windows server environment ( Windows 2000, 2003 and 2008) running primarily on HP, IBM, Dell and Virtual server platforms Performs Change Management Activities. – Peer Review; Documentation of implementation plans & Backout plans; Execution of change Implementation tasks.; Support production & non-production servers (PROD/DR/DEV/UAT) at an Enterprise Level. Supporting the servers remotely using Remote Desktop, Netbay, PCA anf VMWare vSphere client.Extensive knowlege in maintaining and troubleshooting servers -- Physical & Virtual Servers.Netbackup issue troubleshooting.Perform Production Review Checklist for Go-Live servers.Perform decommission process for old servers that needs to be retired.SAN related tasks like driver upgrade, power path installation.MS patching for all PROD & non-PRODUCTION servers via WSUS.Resolve/troubleshoot peregrine triggered tickets. Ensures that SLAs target are met. Familiar with ticketing software i.e. OpenView Operation, OpenView Support Desk, Remedy and Service Center Peregrine.Perform Remediations : System iNtrusion And Reporting Environment (SNARE), Symantec Enterprise Security Manager (ESM), Tivoli Monitoring.Siteminder Adminstration 6.0

Kl, Malaysia ;Philippines

Outsourced to Hewlett Packard Global Center Malaysia as Technical Consultant, assigned in Agilent Technologies project at Level 2 server support, supporting Windows 2003/2000/NT servers in an enterprise environment having about 1300 servers in production.Managing Escalations and activities involved.Involved in Incident and Problem Management.Performs server troubleshooting and maintenance via remote access using Terminal Services, VMWare Software and Dameware.Familiar with the ticketing system software – HP OpenView Operation (OVO), Open View Support Desk (OVSD) softwares.Extensive knowledge in maintaining and troubleshooting servers – Physical/Virtual Servers.Member of 24*7 support team at HP Global Center Malaysia (GCM)Managing Hardware and Software on Windows 2003, 2000 & NT Servers including troubleshooting, security management.Ensuring that all servers are free from virus infection, as well as performing Server Quality Control to ensure servers conform to Agilent Standard and Policies.Provide consultation to customers/application support team, in resolving their server related problem.Work with various teams for proper security of systems over network.Coordinate with country site-IT for any server activities that requires downtime such as system failure, system recovery, upgrades, repairs, patch installation and others.• Responsible for providing unplanned system downtime information such as:o Downtime root causeo Parts replacemento Action takenWintel shared Team LeadAssigned to HP PhilippinesApril 2008 - November 2008Technical Consultant Assigned to HP Malaysia Nov. 2006 - April 2008

Management and point of contact for the PB IT Infrastructure in Manila Office.Manages the IT Department and serves as a point of contact (POC) for user inquiries regarding computer technology including network administration, hardware and software, e-mail system.Reviews, plans, and evaluates network systems. Provides tactical and strategic input on overall network planning. Evaluates and recommends changes to current and future network requirements to meet the organization's current and future network needs.Responsible for the overall performance and availability of network. Supports, monitors, tests, and troubleshoots hardware and software problems and network performance issues pertaining to LAN; Recommends and schedules repairs.LAN, Windows 2003/2000 Server , Windows NT 4.0 Administration.Systems deployment, configuration, integration, administration /monitoring, maintenance, and troubleshooting (PDC) Primary Domain Controller, member domain controllers, DHCP, DNS, ISA-Proxy, File Server.Active Directory support administration.Manages the deployment, maintenance, support and upgrade of servers, desktop PC, hardware, software, operating systems and distributed printers. Provides end users support for all applications. Installs and configures workstations.Installation of Hubs/Switches, cabling installation to site offices.Administration of Proxy server