Christopher Cottingham Email & Phone Number

Michigan, United States

• Increased revenue stream and profits by 72% over the last year by adding unique services.• Performed overhaul of entire website and increased traffic and inquiries• Increased clientele by 40%• Increased brand trust and recognition by 70% by releasing ads and adding services• Increased visibility, buzz, and interest by 200% by creating viral user generated content.• Successfully managed 4 subcontractors, which increased from 1. • Expanded territory and diversified clientele in Wisconsin, Illinois, Indiana, Kentucky, Pennsylvania, Virginia, and Ohio.• Decreased overhead by performing certain tasks personally instead of hiring contractors.

Plymouth, Michigan, United States

• Assisted physicians and nurses in patient examinations, procedures, and treatments• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately• Administered medications under the direction of healthcare professionals• Performed basic laboratory tests including collecting specimens and conducting routine tests• Managed patient medical records by accurately documenting information in electronic health recordsystems• Scheduled appointments for patients, coordinating with other departments as needed• Provided exceptional customer service to patients by addressing inquiries and concerns promptly andprofessionally• Educated patients on medication instructions, post-treatment care, and preventive measures• Assisted with minor surgical procedures by preparing sterile equipment and assisting during theprocedure itself• Maintained inventory of medical supplies and equipment to ensure availability when needed• Coordinated referrals to specialists or other healthcare providers based on physician recommendations• Supported front desk operations by greeting patients, checking them in/out, and managing phone callsefficiently• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times• Closely monitored inventory levels of vaccines or medications requiring special storage conditions• Responded quickly during emergencies or urgent situations within the clinic setting• Served as a liaison between patients/families and healthcare providers to facilitate smoothcommunication flow• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentationand retrieval of patient information• Trained new medical assistants on office protocols and clinical procedures• Contributed to a positive work environment through effective communication with colleagues

Detroit, Michigan, United States

• Increased revenue stream by 20% over the last 3 years.• Performed overhaul of entire website• Released products to increase brand by 46%• Increased profits by 30% by sourcing materials for products locally and creating products in-house.• Increased visibility, buzz, and interest by 200% by creating viral user generated content.• Successfully managed 15 subcontractors, which increased from 3. • Expanded brand reach across the United States and Internationally.

Novi, Michigan, United States

• Assisted physicians and nurses in patient examinations, procedures, and treatments• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately• Administered medications under the direction of healthcare professionals• Performed basic laboratory tests including collecting specimens and conducting routine tests• Managed patient medical records by accurately documenting information in electronic health recordsystems• Scheduled appointments for patients, coordinating with other departments as needed• Provided exceptional customer service to patients by addressing inquiries and concerns promptly andprofessionally• Educated patients on medication instructions, post-treatment care, and preventive measures• Assisted with minor surgical procedures by preparing sterile equipment and assisting during theprocedure itself• Maintained inventory of medical supplies and equipment to ensure availability when needed• Coordinated referrals to specialists or other healthcare providers based on physician recommendations• Supported front desk operations by greeting patients, checking them in/out, and managing phone callsefficiently• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times• Closely monitored inventory levels of vaccines or medications requiring special storage conditions• Responded quickly during emergencies or urgent situations within the clinic setting• Served as a liaison between patients/families and healthcare providers to facilitate smoothcommunication flow• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentationand retrieval of patient information• Trained new medical assistants on office protocols and clinical procedures• Contributed to a positive work environment through effective communication with colleagues

Ann Arbor, Michigan, United States

• Informed customers about IT products and services to improve their experience• Made use of IT Help desk knowledge by helping customers remotely• Troubleshooting services for Xfinity such as phone, internet, television, and VOIP• Provide technical support to customers experiencing issues with Xfinity services (internet, TV, phone). Configured Wi-Fi, network, and various computer settings to alleviate customer issues. • Assist customers with troubleshooting and resolving service interruptions, connectivity issues, and hardware malfunctions.• Provided technical hardware and software support for end users• Responded to tech inquiries via email, phone, and live chat• Walked end users through step by step troubleshooting process • Remote upgrades and remote support• Provide support to customers both remotely and, if necessary, on-site.• Coordinate with field technicians for on-site visits when remote troubleshooting is insufficient.• Provide step-by-step instructions for resolving technical issues.• Remotely access customer devices to diagnose and fix problems.• Escalate complex issues to higher-level technical support or engineering teams when necessary.

Novi, Michigan, United States

• Provided technical support and troubleshooting for a variety of electronic devices including satellite systems, antennas, and signal amplifiers.• Assisted customers in configuring and optimizing their home entertainment systems, ensuring seamless integration and performance.• Diagnosed and resolved hardware and software issues through phone, email, and remote support tools.• Maintained detailed records of customer interactions, technical issues, and resolutions in the company's CRM system.• Delivered exceptional customer service by actively listening to client concerns, providing clear and concise solutions, and following up to ensure satisfaction.• Collaborated with cross-functional teams, including sales and marketing, to provide technical insights.

Plymouth, Michigan, United States

• Install U-verse services (internet, TV, phone) for residential and business customers.• Set up and configure U-verse equipment, including routers, modems, set-top boxes, and DVRs.• Ensure proper wiring and connectivity for optimal service performance.• Diagnose and resolve issues with U-verse services, such as connectivity problems, service interruptions, and hardware malfunctions.• Perform repairs on U-verse equipment and infrastructure, both on-site and remotely.• Conduct signal tests and measurements to ensure service quality and reliability.• Adjust and optimize U-verse equipment and settings for maximum performance.• Recommend and implement improvements to enhance service quality.• Informed customers about IT products and services to improve their experience• Made use of IT Help desk knowledge by helping customers remotely• Assist customers with troubleshooting and resolving service interruptions, connectivity issues, and hardware malfunctions.• Provided technical hardware and software support for end users• Responded to tech inquiries via email, phone, and live chat