Christopher Cox Email and Phone Number
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Technology business leader with record of delivering results in complex business environments. Broad experience through a variety of leadership roles, including executive, P&L owner, product & innovation leader, management consultant, and software engineer. Deep expertise in digital banking, payments, mobile commerce, product innovation, and technology strategy.
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Evp, General Manager Of Digital Engagement SolutionsCsiWilmington, De, Us
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Chief Operating Officer, Apiture Inc. / President, Apiture LlcApiture Oct 2017 - PresentWilmington, North Carolina, UsLeading Apiture's product, engineering, innovation, customer support and professional services teams.Led the transformation of a mature business to a market-leading provider of modern self-service banking solutions:*Led spin-out from parent company, standing up fully-independent business and enabling turn-around.*Managed full company P&L.*Built a team of 200+ employees, creating new finance, legal, HR, procurement, compliance, marketing, sales, relationship management, customer experience, and call center functions.*Fostered company culture, resulting in Apiture being twice recognized by American Banker as one of the Best Places to Work in Fintech (2019, 2020) and by Forbes as one of America's Best Startup Employers (2020).*Rebuilt customer support function, resulting in 40+ point increase in Net Promoter Score since Apiture formation; Recognized by BankDirector's FinXTech as Best Solution for Customer Experience (2019).*With no disruption to 450+ clients, migrated entire SaaS solution stack from proprietary data center to Amazon Web Services (AWS), resulting in significant expense reduction and operational improvements.*Increased investment in product and engineering, resulting in accelerated roadmap delivery and significant new sales.*Moved business to new headquarters in Wilmington, NC and new satellite office in Austin, TX; Modernized all company infrastructure and tools, resulting in reduced expense, and greater operational efficiency and resiliency.*Led fundraising activity, resulting in $20 million strategic investment in the business in July 2020.Apiture allows banks and credit unions to better compete in the modern age. We provide hundreds of clients the tools they need to engage with their customers through digital channels. We help financial institutions address evolving consumer expectations around digital engagement, and respond to new competitive pressures from fin techs. -
Head Of Digital BankingFirst Data Corporation Oct 2015 - Sep 2017Brookfield, Wisc., UsResponsible for managing and growing First Data's online and mobile banking business, which serves hundreds of financial institution clients. Managed the overall P&L of the business. Defined and executed a transformation strategy to grow the business via product innovation, client engagement management, sales pipeline management, and partnership development. -
Vice President, Mobile Commerce SolutionsFirst Data Corporation Jul 2007 - Sep 2015Brookfield, Wisc., UsLed mobile commerce product development efforts at First Data, as part of the company's Advanced Solutions and Innovation group. With a global team, designed, built and commercialized new products that generated significant new-to-company revenue.Launched a mobile banking solution that is used by hundreds of financial institutions.Launched an SMS service that delivers hundreds of millions of SMS messages annually in support of a suite of First Data products.Launched a Trusted Service Manager (TSM) solution that has provisioned millions of virtual cards in support of major NFC mobile wallet solutions in the US.Defined First Data's product and go-to-market strategy for Token Service Provider (TSP) / tokenization of payment cards in support of digital wallets and e-commerce sites.Regularly presented mobile payments topics (TSM, tokenization, NFC, HCE) and served on panels with other experts at industry conferences. Throughout, helped secure First Data's participation in industry-leading mobile payment initiatives.
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Vice President, Product OperationsFirst Data Corporation Jul 2005 - Jun 2007Brookfield, Wisc., UsLed a variety of initiatives to help improve product delivery across First Data's multi-billion dollar merchant business.Defined product development processes and tools, and rolled out across the 200-person organization.Led product teams through an annual product inventory process, which was used to identify and track key product performance indicators and to frame product portfolio strategy.Designed and delivered a formal new product development (NPD) training program to dozens of product managers.Designed and drove a process to identify, qualify, and prioritize business development and partnership opportunities.
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PrincipalDiamond Management & Technology Consultants Jun 1999 - Jun 2005Chicago, Il, UsAs a consultant for a business strategy and technology solutions firm, utilized strong analytical skills and cross-functional experience to assist world-class clients in developing business strategies, managing complex initiatives, and identifying opportunities for operational improvement.Project focus in the financial services and payments industries included technology management, process management, financial management, human capital and supply chain. -
Staff ConsultantCsc Consulting Sep 1994 - Jul 1998Global, UsProvided functional and technical leadership to project staff on major systems implementation projects for several Fortune 1000 companies. Achieved a record of success in a variety of project roles, including project manager, process modeler, and software engineer.
Christopher Cox Skills
Christopher Cox Education Details
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Duke University - The Fuqua School Of BusinessMba -
Miami UniversityMathematics / Statistics
Frequently Asked Questions about Christopher Cox
What company does Christopher Cox work for?
Christopher Cox works for Csi
What is Christopher Cox's role at the current company?
Christopher Cox's current role is EVP, General Manager of Digital Engagement Solutions.
What is Christopher Cox's email address?
Christopher Cox's email address is br****@****msn.com
What is Christopher Cox's direct phone number?
Christopher Cox's direct phone number is +172025*****
What schools did Christopher Cox attend?
Christopher Cox attended Duke University - The Fuqua School Of Business, Miami University.
What skills is Christopher Cox known for?
Christopher Cox has skills like Product Management, Mobile Payments, Payments, Strategic Partnerships, Business Strategy, Management, Mobile Commerce, Strategy, Cross Functional Team Leadership, Electronic Payments, Financial Services, Credit Cards.
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