Christopher Cox Email & Phone Number

Wilmington, De, Us

Wilmington, North Carolina, Us

Leading Apiture's product, engineering, innovation, customer support and professional services teams.Led the transformation of a mature business to a market-leading provider of modern self-service banking solutions:*Led spin-out from parent company, standing up fully-independent business and enabling turn-around.*Managed full company P&L.*Built a team of 200+ employees, creating new finance, legal, HR, procurement, compliance, marketing, sales, relationship management, customer experience, and call center functions.*Fostered company culture, resulting in Apiture being twice recognized by American Banker as one of the Best Places to Work in Fintech (2019, 2020) and by Forbes as one of America's Best Startup Employers (2020).*Rebuilt customer support function, resulting in 40+ point increase in Net Promoter Score since Apiture formation; Recognized by BankDirector's FinXTech as Best Solution for Customer Experience (2019).*With no disruption to 450+ clients, migrated entire SaaS solution stack from proprietary data center to Amazon Web Services (AWS), resulting in significant expense reduction and operational improvements.*Increased investment in product and engineering, resulting in accelerated roadmap delivery and significant new sales.*Moved business to new headquarters in Wilmington, NC and new satellite office in Austin, TX; Modernized all company infrastructure and tools, resulting in reduced expense, and greater operational efficiency and resiliency.*Led fundraising activity, resulting in $20 million strategic investment in the business in July 2020.Apiture allows banks and credit unions to better compete in the modern age. We provide hundreds of clients the tools they need to engage with their customers through digital channels. We help financial institutions address evolving consumer expectations around digital engagement, and respond to new competitive pressures from fin techs.

Brookfield, Wisc., Us

Responsible for managing and growing First Data's online and mobile banking business, which serves hundreds of financial institution clients. Managed the overall P&L of the business. Defined and executed a transformation strategy to grow the business via product innovation, client engagement management, sales pipeline management, and partnership development.

Brookfield, Wisc., Us

Led mobile commerce product development efforts at First Data, as part of the company's Advanced Solutions and Innovation group. With a global team, designed, built and commercialized new products that generated significant new-to-company revenue.Launched a mobile banking solution that is used by hundreds of financial institutions.Launched an SMS service that delivers hundreds of millions of SMS messages annually in support of a suite of First Data products.Launched a Trusted Service Manager (TSM) solution that has provisioned millions of virtual cards in support of major NFC mobile wallet solutions in the US.Defined First Data's product and go-to-market strategy for Token Service Provider (TSP) / tokenization of payment cards in support of digital wallets and e-commerce sites.Regularly presented mobile payments topics (TSM, tokenization, NFC, HCE) and served on panels with other experts at industry conferences. Throughout, helped secure First Data's participation in industry-leading mobile payment initiatives.

Brookfield, Wisc., Us

Led a variety of initiatives to help improve product delivery across First Data's multi-billion dollar merchant business.Defined product development processes and tools, and rolled out across the 200-person organization.Led product teams through an annual product inventory process, which was used to identify and track key product performance indicators and to frame product portfolio strategy.Designed and delivered a formal new product development (NPD) training program to dozens of product managers.Designed and drove a process to identify, qualify, and prioritize business development and partnership opportunities.

Chicago, Il, Us

As a consultant for a business strategy and technology solutions firm, utilized strong analytical skills and cross-functional experience to assist world-class clients in developing business strategies, managing complex initiatives, and identifying opportunities for operational improvement.Project focus in the financial services and payments industries included technology management, process management, financial management, human capital and supply chain.

Global, Us

Provided functional and technical leadership to project staff on major systems implementation projects for several Fortune 1000 companies. Achieved a record of success in a variety of project roles, including project manager, process modeler, and software engineer.

Mba

Bs, Mathematics / Statistics