Christopher Cozzy Email & Phone Number

Kendall, Florida

• Grant or deny complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions
• Independently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history.
• Use available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative.
• Conduct security checks in accordance with all applicable DHS/USCIS laws and policies
• Provide direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security
• Provides quality services to both internal and external customers, through effective liaison with individual attorneys or representatives, attorney groups, community-based organizations, congressional offices.

Nashville, Tennessee

Tamp

Grant or deny complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitionsIndependently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative.

Miami, FL

• Evaluate operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching and gathering qualitative and quantitative data.
• Conduct studies involving research of USCIS records and databases to obtain information on cases, policies, procedures and trends to identify actions needed to achieve organizational objectives.
• Review I485’s, N400’s N-600’s and other Immigration documentation for accuracy and proper documentation.
• Coordinate and implement management information systems that relate to USCIS objectives, priorities and policies, updating system data required for reports and analysis.
• Serve on problem solving teams to improve operational program processes and systems.
• Develop accurate and concise briefing presentations, conference materials and other technical guidance and information for supervisors and managers.

Williston VT

The Law Enforcement Support Center (LESC) has evolved Into a national center for supporting law enforcement operations and investigations and is a critical point of contact for the law enforcement community on matters concerning. For example, criminal and civil investigations relating to financial, smuggling, public safety, critical infrastructure.

As a highly trained professional and federal officer, my position deals with civil tax law enforcement in the Small Business/Self-Employed Division of the IRS. I work extensively in the field to locate and potentially seize taxpayer assets. My duties also include visiting businesses to investigate delinquent tax cases, conducting research, interviews.

Syracuse, New York Area

·Conducted new hire orientations and support for >160 new employees with their transition into Verizon and the FSC (Fiber Solutions Center).·Instructed and developed >300 Fiber Customer Support Analysts and Fiber Network Technicians in product support/troubleshooting for FiOS Voice, Data and Video Service, Lan and Wan Networking troubleshooting and.

So Burlington, VT

·Managed automated call center as an ACD Technician overseeing 160 customer service/help desk representatives on a rotational basis.·Supervisory Assistant, on a rotational basis, assisting service representatives and customers with order issues and handling customer escalations.·Developed and presented workshops for >200 Customer Sales and Service Center.

Bs, Broadcast Television

Activities and Societies: Twilight Players,Who's who among American colleges and Universities 1984

Bachelor Of Science (Bs), Television Production/ Technical Television Production

Activities and Societies: Who's WhoBachelor Degrees in Technical Television Production and Television Production.