Christopher Cozzy Email & Phone Number

Kendall, Florida

•Grant or deny complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions•Independently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references to embrace the correct course of action•Use available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions•Conduct security checks in accordance with all applicable DHS/USCIS laws and policies•Provide direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security•Provides quality services to both internal and external customers, through effective liaison with individual attorneys or representatives, attorney groups, community-based organizations, congressional offices, international business groups, representatives of the news media and other government agencies and by writing well-organized, logical, often complex legal decisions, opinions, standard operating procedures, reports, evaluations, presentations, standard statements, and correspondence with an emphasis on the utilization of plain language to ensure maximum understanding of our customers•Interview applicants and petitioners to elicit statements and assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicant’s eligibility for specific benefits sought.

Nashville, Tennessee

Tamp

Grant or deny complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitionsIndependently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references to embrace the correct course of actionUse available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisionsConduct security checks in accordance with all applicable DHS/USCIS laws and policiesProvide direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public securityProvides quality services to both internal and external customers, through effective liaison with individual attorneys or representatives, attorney groups, community-based organizations, congressional offices, international business groups, representatives of the news media and other government agencies and by writing well-organized, logical, often complex legal decisions, opinions, standard operating procedures, reports, evaluations, presentations, standard statements, and correspondence with an emphasis on the utilization of plain language to ensure maximum understanding of our customersInterview applicants and petitioners to elicit statements and assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicant’s eligibility for specific benefits sought.

Miami,Fl

•Evaluate operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching and gathering qualitative and quantitative data. •Conduct studies involving research of USCIS records and databases to obtain information on cases, policies, procedures and trends to identify actions needed to achieve organizational objectives. •Review I485’s, N400’s N-600’s and other Immigration documentation for accuracy and proper documentation.•Coordinate and implement management information systems that relate to USCIS objectives, priorities and policies, updating system data required for reports and analysis. •Serve on problem solving teams to improve operational program processes and systems. •Develop accurate and concise briefing presentations, conference materials and other technical guidance and information for supervisors and managers.

Williston Vt

The Law Enforcement Support Center (LESC) has evolved Into a national center for supporting law enforcement operations and investigations and is a critical point of contact for the law enforcement community on matters concerning. For example, criminal and civil investigations relating to financial, smuggling, public safety, critical infrastructure, national security, arms and strategic technology and human smuggling. The majority of the analytical work produced is utilized in furtherance of case development, presentations to the United States Attomey's Office and prosecutorial presentations in grand jury and trial proceedings.This position requires successful completion of Basic Law Enforcement Specialist Training. This includes successful completion o f the ICE ERO Basic Immigration Law Enforcement Training Program; the legacy Immigration Officer Basic Training Course (IOBTC); the Border Patrol Academy; the combination of both the legacy Basic Immigration Detention Enforcement Officer Training Course and the ICE ERO Equivalency Training Program (ETP); the ICE Special Agent Training Program; the combination of FLETC Criminal Investigator Training Program and the ERO Equivalency Training Program for Special Agents (ETPSA) and for legacy US Customs Special Agents; the ICE/Customs Special Agent Cross Training Program. This position also requires a Secret security clearance.

As a highly trained professional and federal officer, my position deals with civil tax law enforcement in the Small Business/Self-Employed Division of the IRS. I work extensively in the field to locate and potentially seize taxpayer assets. My duties also include visiting businesses to investigate delinquent tax cases, conducting research, interviews, special investigations, analyzing financial statements and enforcing all tax laws to promote public confidence and compliance.

Syracuse, New York Area

·Conducted new hire orientations and support for >160 new employees with their transition into Verizon and the FSC (Fiber Solutions Center).·Instructed and developed >300 Fiber Customer Support Analysts and Fiber Network Technicians in product support/troubleshooting for FiOS Voice, Data and Video Service, Lan and Wan Networking troubleshooting and support.·Provides training, consultation and technical support services to using services' functional support experts, application users, remote network customers, configurations management personnel etc. Supported the operation system architecture capabilities, system generation alternatives, configuration alternatives, data file management, system utility capabilities, standards and procedures, configuration management, perform management capability planning. ·Interpreted, organized and presented complex ideas and nomenclature surrounding Verizon’s Fiber to the Premise systems and architecture. ·Built strong working relationships and partnerships with clients such as the Fiber Solutions Centers coached and developed call center team members.·Instructed >300 students on the function/operation of FTTP maintenance and provisioning systems. ·Assist in the review and evaluation of existing software and procedures and provides methods of reporting and correcting AIS security violations or breakdowns.·Developed PowerPoint presentations being used nationally on new Set Top boxes and new VDSL Modem routers; training >3500 customer service representatives.·Worked in team-based environment with peer instructors to constantly improve processes, develop and refine presentation technique, and ensure training materials were compatible, current and innovative.·Managed Help Desk on a rotational basis with team of call center team leaders, subject matter expert in Customer Service, Fiber Optics, Video set top boxes.

So Burlington, Vt

·Managed automated call center as an ACD Technician overseeing 160 customer service/help desk representatives on a rotational basis.·Supervisory Assistant, on a rotational basis, assisting service representatives and customers with order issues and handling customer escalations.·Developed and presented workshops for >200 Customer Sales and Service Center employees on special products and services as well as new sales techniques and processes.·Improved the Center’s Customer Care Index from 74% to 95% in 3 months.·Recognized for making significant contributions to the CSSC above and beyond expectations.·Received approximately 25 customer commendations for excellent customer service, communications and integrity.·Received Circle of Excellence Awards in 1998 and 2000 for exceeding expectations in customer service, sales and productivity, top 10% in sales and meeting sales goals.·Coached fellow associates and mentored new employees at the request of local management team.·Continually reached or exceeded assigned monthly and yearly sales targets and metrics.·Union Steward CWA Local 1400

Bs, Broadcast Television

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Bachelor Of Science (Bs), Television Production/ Technical Television Production

Activities and Societies: Who's WhoBachelor Degrees in Technical Television Production and Television Production.