Christopher Craddock

Christopher Craddock Email and Phone Number

Technical Support Engineer II @ NewTek
san antonio, texas, united states
Christopher Craddock's Location
United States, United States
Christopher Craddock's Contact Details

Christopher Craddock work email

Christopher Craddock personal email

n/a

Christopher Craddock phone numbers

About Christopher Craddock

Technical Engineer Support II Research, diagnose, troubleshoot, and resolve customer issues.Provide real-time support to clients via helpdesk software, and addressing immediate concernsResolve network issues Experience with video production, editing, consultations, and assist clients to achieve their live production workflow needs.

Christopher Craddock's Current Company Details
NewTek

Newtek

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Technical Support Engineer II
san antonio, texas, united states
Website:
newtek.com
Employees:
219
Christopher Craddock Work Experience Details
  • Newtek
    Technical Support Engineer
    Newtek Jun 2009 - Present
    Active participant in the customer support center for network and security issues, handling phone and email queues to assist customers with technical issues on the product, inclusive of ability to troubleshoot, duplicate and create workaround to achieve high levels of customer satisfaction and success.Ability to manage hot customer escalations and drive issues to completion while keeping all involved parties in the loop. Ability to work with other organizations such as Sustaining and QA to convey customer concerns and requirements to be a champion for the customer in providing a timely problem resolutionLiaise with the Sales Engineering team as needed on answering their technical questions and needs.Serve as an expert level escalation point for customer support issuesAbility to analyze customer issues with deep understanding of all logs and data being gathered.Properly document and track all escalated technical issues, with precise reporting on drivers.
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  • Capital Group
    Customer Support
    Capital Group Jun 2006 - Oct 2008
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  • Ibc Bank
    Account Services
    Ibc Bank Apr 2005 - Jun 2006
    View

Christopher Craddock Skills

Digital Media Salesforce.com Social Media Customer Service Product Marketing Account Management Social Media Marketing Marketing Competitive Analysis Social Networking Marketing Strategy Sales Advertising Strategic Planning Product Management Event Management Training Microsoft Office New Business Development Process Improvement Marketing Communications Public Relations Management Team Leadership Photoshop Negotiation Team Building Strategy Graphic Design Cross Functional Team Leadership Trade Shows Entrepreneurship Adobe Creative Suite Microsoft Word Cloud Computing Direct Sales Product Development Sales Process Sales Management Business Analysis Saas Html Contract Negotiation Cold Calling Project Management Enterprise Software Market Research Business Development Public Speaking Channel Partners

Christopher Craddock Education Details

Frequently Asked Questions about Christopher Craddock

What company does Christopher Craddock work for?

Christopher Craddock works for Newtek

What is Christopher Craddock's role at the current company?

Christopher Craddock's current role is Technical Support Engineer II.

What is Christopher Craddock's email address?

Christopher Craddock's email address is cc****@****tek.com

What is Christopher Craddock's direct phone number?

Christopher Craddock's direct phone number is +121037*****

What schools did Christopher Craddock attend?

Christopher Craddock attended The University Of Texas At San Antonio, San Antonio College.

What skills is Christopher Craddock known for?

Christopher Craddock has skills like Digital Media, Salesforce.com, Social Media, Customer Service, Product Marketing, Account Management, Social Media Marketing, Marketing, Competitive Analysis, Social Networking, Marketing Strategy, Sales.

Who are Christopher Craddock's colleagues?

Christopher Craddock's colleagues are Ali Khan, Gil Triana, New Tek, Amit Vasu, Hana Qamhia, Michael R. Murphy, Kenneth Wang.

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