Christopher Crisp Email & Phone Number

Reno, Nv, Us

Reno, Nv, Us

Reno, Nv, Us

Serves as the primary contact for any questions related to how our information technology solutions work from both a business and technical perspective. Partners with business liaisons to translate software requirements into technical specifications and partners with software engineers and QA analysts to develop logical technical processes. Performs basic cost-benefit calculations, interdependency analysis, and prioritization exercises related to systems changes. Gather and analyze functional and technical information to help design and support information technology solutions. Conduct requirement gathering sessions, feasibility studies and impact analysis and organize the software requirements in a structured way for Claims Application. Collaborate with Developers and QA, to clarify systems capabilities and resolve issues. Participate in Agile/Scrum process including stand ups, sprint planning, and backlog. Participate in system testing, data validation, defect triage and work arounds. Serve as system SME providing end-user support. Document all functional activities and processes related to the supported applications. Partner with designers to build system functionality and quality attributes. Identify root causes of unexpected events, evaluate processes for optimal system behavior, and escalate and communicate system issues and solutions. Leads research and resolution of data inconsistencies. Partner with business liaisons to evaluate cost-benefit and ROI analyses.

San Diego, California, Us

Supports company business and IT staff in creation of applications and help conceptualize system integrations. Provide tier 2 and 3 level service desk application support and troubleshooting. Implement Claim Center and Contact Manger version 9 while providing system support for Claim Center Version 7. Develops and executes SQL scripts to troubleshoot issues and create ad hoc reports as needed. Monitor and track issues until resolution and determine business and technical impacts resulting from the issue. Utilize performance tools AppDynamics and Solar Winds to manage system performance. Help to coordinate software release schedule and approval process with release management, IT development staff, QA Analysts, and business customers. Provide root cause analysis when troubleshooting system issues. Develops advanced requirements and preliminary design based on customer request and/or requirements. Assist in writing requirements design, design, testing, and/or initiation of projects to help provide solutions for our customers. Define XML schemas for web services. Develop and map processes and procedures and help reengineer the processes for effectiveness. Knowledgeable on specific set of components within an application or a single application. Communicate issues to multiple levels within the organization. Create documentation and training materials and provide end-user training as needed.

San Diego, Ca, Us

Responsible for the documentation of system enhancements as well as detect, and report system errors and discrepancies, analyze and develop specifications for the correction of errors. Support for rollout of new carriers and states, including coordinating with all supporting departments within Arrowhead (Premium Accounting, Corporate Accounting, Mailroom, Imaging, Creative Communications, Marketing Operations, etc.). Assist in maintaining interfaces between commercial system vendors. Perform exploratory testing and analysis for quality assurance before an application is released, to determine if the programming fulfills the requirements listed in the specifications of the new product. Involved with more than one application for a release phase or one large complex project. Performs functionality and system testing to simulate end user experience.

San Diego, Ca, Us

Reviewing, analyzing, quoting and declining new and renewal accounts, supporting the Underwriting staff and all departments that interact with Underwriting. Adhere to Agency Service Standards, Carrier knowledge, Rate and quote multi-state accounts in various carrier systems, Input data, Communicate with brokers, Complete cancel/rewrite policies in accordance with carrier guidelines, Perform file documentation and underwriting notes in preparation for policy issuance, Meet deadlines set forth by management, and Meet production, retention, hit ratio and profitability goals.

San Francisco, California, Us

Conducted daily meetings with staff on current store promotions and provided sales goals. Maintained employee breaks and coordinated coverage areas. Monitored store security and worked with staff on loss prevention. Boosted morale and promoted positive ways to reach sales goals. Replenished merchandize and worked with the visual team to update store appearance as needed. Responsible for auditing money transactions, providing system overrides, and customer service needs. Recorded results and provided daily reports to management.

Provided policy information for 1st and 3rd party claimants involved in motor vehicle accidents. Responded to customer inquiries regarding the process and maintained accurate documentation. Managed repair facility performance on repair quality and work time frames. Coordinated disposal of salvaged vehicles and provided DMV documentation guidelines. Review of medical bills and negotiated claim settlements. Conducted investigations and provided claim resolutions to all parties involved.

San Diego, California, Us

1st and 3rd party Property Damage/Collision Adjuster

Austin, Tx, Us

Homeowners First Notice of loss/Claims Assistant.

San Diego, Ca, Us

Washington, Dc, Us

Provided detailed flight forecastsMaintain computer systemsManagement of staff and delegation of duties.

Dual Bachelor'S Degree, Computer Networking And Computer Securities

Associate Of Science (As), Computer Networks