• Responsible for operating and maintaining two ABB Robotic cells• Setting up fixtures on the two robots for 2nd shift to run parts• Inspection of parts that come off the machines to make sure they are within tolerance of specs • Programming new parts and prototyping parts on machine. • Reprogramming parts for quicker run times, engineering changes, etc

• Kit components and fixed concealed damaged boilers.• Operator forklifts to put products on the shelf in the warehouse

• Responsible for making sure customer satisfaction and quality expectations are being met for all products• Gathered company quality reports and product audit information, entered information in Excel, analyzed this information to come up with root causes to product quality concerns • Field tested boilers to troubleshoot issues and to determine root causes for product failures• Assisted tech support by listening in on consumer calls to determine what issues consumers were having installing product and communicating back to program management so that corrective actions could be implemented on future products. • Assisted the safety manager on investigating incidents of product damage to determine root causes of incidents• Installed new components in products. Parts were changed as a corrective action resulting from data analysis and component failure reports.• Assisting product managers with price mirrors of multiple product lines, product launches, and assisting in new product concepts (design).

• Responsible for managing customer service related issues • Resolved customer complaints and assured customer satisfaction by resolving customer issues promptly and responsibly • Exceptional conflict resolution skills. Listened to customer concerns and resolved issues by identifying root causes and implementing resolutions to these concerns• Trained other staff members in various areas in the organization• Responsible for the quality of work of all staff members