Christopher Crowell Email & Phone Number

Las Vegas, Nv, Us

North Las Vegas, Nevada, Us

• Implemented a desktop-as-a-service (DaaS) plan to streamline remote work capabilities and reduce hardware costs. Launching in 2024 and completing in 2025, this initiative addresses future remote work challenges.• Cut IT operational costs by $1.7M annually by transitioning from Tier 1 to Tier 3 MSP through strategic vendor management and meticulous RFP processes.• Ensured on-time, on-budget, and on-scope project completion by collaborating closely with the CIO and project teams, leveraging tools like Asana and Microsoft Projects.• Enhanced HR operations by automating employee onboarding and offboarding, integrating ADP with Active Directory, reducing onboarding time by over 90% and ensuring immediate updates for terminations.• Reengineered business operations with a focus on IT security, aligning them with state, federal, and global regulations. Adopted ISO/IEC 27001/27002 and NIST frameworks, setting the company on track for ISO 27001 certification.• Led a company-wide security overhaul, securing SOC2 compliance, improving market competitiveness, and opening new business opportunities.• Maintained a secure IT infrastructure by conducting regular technology reviews in collaboration with MSP.• Increased employee security awareness from 40% to over 85% through targeted training programs and quarterly simulations, with key metrics established for compliance and risk tracking.• Designed and executed an information security strategy aligned with business needs, leveraging industry trends and vendor collaborations.• Ensured business resilience by initiating and overseeing business continuity and disaster recovery planning, securing board approval, and conducting annual DRP and BCP drills.• Achieved significant cost savings in security services, including $60K through vendor contract renegotiations, a 77.5% reduction in printer infrastructure costs, and a 50% decrease in phone infrastructure management costs by replacing and outsourcing obsolete systems.

• Achieved 50% reduction in IT costs within 6 months by eliminating MSP services, transitioning to in-house IT model, upgrading outdated infrastructure to cloud solutions, and implementing on-premises cost-saving strategies. • Reduced server footprint from 7 to 4 and migrated to O365 within 3 months by transitioning company’s IT infrastructure to cost-effective, cloud-based environment. Tailored platform to operational needs via collaboration with leadership. • Realized improved operational efficiency and decreased overhead by implementing IaaS solution, including migration of all on-premises servers, firewalls, and phone systems. Mitigated risks and ensured on-time completion by steering execution. • Optimized asset protection by integrating loss analytics with IT and secured organizational compliance with PCI-DSS, GDRP, and CCPA. • Nominated for 2020 Las Vegas Top Tech Award for driving technological growth and innovation, including development of self-service rental process and fueling infrastructure improvements that accelerated organizational growth.

Tampa, Florida, Us

I was promoted to spearhead comprehensive cybersecurity initiatives, ensuring the robustness of national network defenses and the integrity of information security policies as well as HITRUST/HIPAA, PCI-DSS, GDRP, CCPA, SOX, and GLBA compliance. My role centered around managing a dynamic team responsible for incident response, system security maintenance, and the execution of critical internal projects to bolster business continuity and disaster recovery strategies. Moreover, I also supported data-related legal cases through computer forensics and court presentations as an expert witness.I led a transformative customer service initiative, establishing an end-to-end issue resolution process that not only met but often exceeded customer expectations. This approach significantly enhanced our customer's security posture and led to a marked improvement in service satisfaction ratings. By focusing on thorough solutions and clear communication, I ensured that every security concern was addressed with precision and in alignment with our client’s needs.In the realm of vulnerability management, my collaboration with system owners was pivotal in guiding risk mitigation strategies. This fortified system integrity and amplified our cybersecurity resilience. Through these partnerships, we were able to implement cutting-edge security measures that addressed critical vulnerabilities, thereby strengthening our defense against potential cyber threats.My commitment to cross-departmental collaboration yielded substantial improvements in security measures within the infrastructure and application development spheres. By conducting meticulous code reviews and addressing vulnerabilities at the development stage, we ensured the integration of robust security protocols throughout the software development lifecycle. This proactive stance on security significantly reduced risks and enhanced the overall security framework of our organization.

Tampa, Florida, Us

Leading the strategic oversight of our organization's information security, I steered the development and enforcement of security policies and procedures. I was responsible for managing and guiding a dedicated team of 8 IT support specialists, ensuring alignment with service level agreements through standardized help desk procedures.I successfully championed process improvement initiatives, concentrating on increasing first-call resolution rates and enhancing client relationship management. My proactive monitoring of key performance indicators (KPIs) was instrumental in advancing our service delivery to new levels of efficiency and effectiveness.Under my leadership, the department excelled in policy innovation, particularly in the areas of trend analysis and ticket reporting systems. This foresight enabled us to identify and mitigate risks proactively, ensuring the integrity of our operations.A core component of my role was managing disaster recovery and business continuity planning, which entailed rigorous risk assessment and the implementation of robust contingency plans to secure business operations against potential disruptions.In line with our commitment to fiscal responsibility, I successfully negotiated hardware and software vendor contracts, maintaining financial integrity and ensuring budget compliance.One of my most impactful achievements here was the elevation of customer service ratings from 18% to 65% within the first year. This remarkable improvement was the result of a strategic initiative to gather organizational feedback through surveys. I led the analysis of this feedback, translating insights into actionable service improvements. This customer-centric approach not only enhanced our service quality but also reinforced the trust of our clients in our ability to safeguard their information assets.

Tampa, Florida, Us

Here, I orchestrated the configuration and implementation of critical security and communication systems, including CommVault, Exchange 2010, MS Exchange 360 Hybrid, Symantec Messaging Gateway, Websense Web and Email Security Systems, and Blue Coat SG Proxies. My role encompassed comprehensive system administration, diligent monitoring, and providing advanced technical support.I conducted thorough root-cause analyses to diagnose and rectify system defects or failures, employing strategic prevention and mitigation techniques. My expertise with WireShark was crucial for conducting detailed trace analysis, enhancing network security and performance.My responsibilities also included conducting research and replicating challenging configurations and compatibility issues, meticulously documenting the results of these investigations to inform future strategies. I played a pivotal role in evaluating network topology, ensuring the effective placement of Web Filtering products to bolster network defenses.Moreover, I led the training of Tier 1 and Tier 2 support teams, ensuring strict adherence to ticketing and reporting protocols and regulatory compliance. With an eye toward the future, I led negotiations with third-party vendors to secure state-of-the-art technology upgrades, enhancing our overall infrastructure. Additionally, to maintain a cutting-edge posture in cybersecurity, I leveraged advanced forensic and network analysis tools including FTK, EnCase, John the Ripper, PRTK, Wireshark, OST Viewer, and PST Viewer.SELECT ACCOMPLISHEMENTS:- Centralized knowledge base for streamlined Tier III support and expedited issue resolution.- Implemented Commvault solutions to significantly reduce recovery times after data incidents.- Developed standardized IT Security procedures to fortify and unify organizational defenses.

Parsippany, New Jersey, Us

Master Of Science - Ms, Cyber Security, Concentration In It Management

Bachelor Of Science - Bs, Management Information Systems, Concentration In It Management

Technical Certification, Network Systems Administrator