*Engaging customers in consultative selling by providing them with broadband plans comparison based on the needs provided.*Convert sales from a variety of lead types (internet, phone call).*Assist customers in enrolling to the chosen broadband company after plan comparison.

*Answer incoming and make outbound telephone calls from and to our credit card holders, to make sure no fraudulent activities occurring on their account by confirming if flagged charges are with customer knowledge.*Responsible for reviewing security information and account activity with the caller. Analyzing accounts for out of pattern and unusual activities. *Identifying the type of fraud and setting accounts up for investigations once fraud claim has been accepted after review.*Assist with taking inbound calls from the merchant, merchant centres and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale and verifying their security information and account activity*Play a key role in contributing to the profitability of the organization and directly impact bank’s bottom line by minimizing losses that result from fraud.

*The main role of a Card Activation Advisor is to promote the benefits of having and using the Chase Credit Card to customers and offer services that fit their needs. The Advisor is required to be a dynamic communicator since Card Activation calls will almost always be the first interaction with a new card member. The Advisor must ensure a positive customer experience that would enhance the banking relationship with a new client. In a call that services an existing Chase card member, the same must be exhibited in order to strengthen the customers' loyalty to the company.*The position requires strong sales desire while being quality and customer focused.*Proactively offers products and services that would add value to customers account*Processing of balance transfer, line consolidations, waving fees and interest, redeem rewards and many more customer service needs or inquiries

*KGB is the largest independent provider of outsourced directory assistance in The United States. Customers include telecommunication carriers, businesses and educational institutions.*Provide business, government and residential phone numbers and addresses.*Offered Movie listings and show times, driving directions, weather forecasts, text messaging, advertiser supported 411 products and restaurant reservations.