Christopher D'Ambrosio, Cspo® Email & Phone Number

Reston, Virginia

• Worked with internal stakeholders and multiple, external vendors to establish best practices for data ingestion and create consistency across different data streams • Led team in the global release of four books, GMAT Official Guides, working with publisher, product marketing, market development teams to promote and sell products to test taking candidates• Introduced agile development methodology and sprint cycles to developers, increasing the speed of new development and improving… Show more • Worked with internal stakeholders and multiple, external vendors to establish best practices for data ingestion and create consistency across different data streams • Led team in the global release of four books, GMAT Official Guides, working with publisher, product marketing, market development teams to promote and sell products to test taking candidates• Introduced agile development methodology and sprint cycles to developers, increasing the speed of new development and improving visibility of ongoing projects• Transitioned Test Prep team onto JIRA platform improving visibility for all active projects, platform maintenance, and new development Show less

• Translated revenue growth goals into strategic product initiatives by identifying and targeting emerging markets created by new federal regulations• Established the use of a product roadmap creating predictability when planning the development and release of new products• Created and implemented multiple design best practices including design milestones to ensure that accepted requirements were met before moving to the next phase• Managed product design process from inception… Show more • Translated revenue growth goals into strategic product initiatives by identifying and targeting emerging markets created by new federal regulations• Established the use of a product roadmap creating predictability when planning the development and release of new products• Created and implemented multiple design best practices including design milestones to ensure that accepted requirements were met before moving to the next phase• Managed product design process from inception through release. Gathered design requirements to communicate to development team. Ensured seamless product rollout by maintaining an open communications channel with key stakeholders. Successfully released 100% of products on time and within budget. • Acted as QA/UAT support for new products, authored release notes and training manuals prior to release• Ensured that products continued to delight clients and meet IRS and DOL regulations by overseeing cross-team data collection with key stakeholders including Marketing, Business Intelligence, and 3rd party developers• Developed new protocol for managing and processing all issue submissions from key stakeholders (clients, company employees, partners); reduced time to action by 350% and issue resolution time by 538% over 6 months Show less

San Francisco Bay Area

At Tapingo I consulted with multiple departments, advising them on best practices as they grew from operating on less then 10 college campuses to over 200. Key Functions• Worked closely with their live operations team in San Francisco and their development team, in Israel.• Implemented a new contractor scheduling method that reduced the amount of time needed to • complete weekly schedule from about 9 hours to 2 hours.Helped the engineering and development team to restructure… Show more At Tapingo I consulted with multiple departments, advising them on best practices as they grew from operating on less then 10 college campuses to over 200. Key Functions• Worked closely with their live operations team in San Francisco and their development team, in Israel.• Implemented a new contractor scheduling method that reduced the amount of time needed to • complete weekly schedule from about 9 hours to 2 hours.Helped the engineering and development team to restructure priorities for improvements to live operations. Show less