Christopher D. Cole Email & Phone Number

San Antonio, Tx, Us

San Francisco, California, Us

Product Strategy:Craft a design-driven product vision and strategy, ensuring alignment with company goals and user needs within a dynamic roadmap.Risk Modeling:Integrate design strategy with risk modeling expertise to guide product development and risk mitigation.Agile Leadership:Employ design strategy in Agile leadership to enhance team sprints and alignment with a focus on user-centric solutions.Stakeholder Collaboration:Facilitate co-creation sessions with stakeholders, melding design thinking with product requirements for strategic success.Digital Workflow Automation:Implement digital workflows using design principles on platforms like ServiceNow to optimize risk processes and user interaction.Feature Delivery:Prioritize and deliver features through a design strategist’s lens, balancing value and user experience.User Experience:Guide product UX with a design strategist mindset, ensuring solutions are intuitive and meet user needs.Performance Metrics:Utilize design strategy in analyzing KPIs, informing product decisions with data-driven and user-focused insights.Continuous Improvement:Adopt new technologies and design methodologies to continuously enhance product development and market fit.

San Francisco, California, Us

- Successfully delivered ServiceNow platforms utilizing Agile/SAFE project delivery methodologies, processes, and SDLC, as well as Product Lifecycle Management.- Implemented digital workflows that improved user experiences and increased employee and enterprise productivity.- End-to-end workflow automation using App Engine Studio.

San Francisco, California, Us

- Led re-engineering and innovation initiatives across Corporate Risk Groups, utilizing BPMN design, architecture, and modeling.- Implemented a FMEA risk assessment approach to identify potential failures in designs, processes, products, and services.- Analyzed processes, executed RPA screening criteria, and identified future RPA candidates.Utilized Lean Six Sigma methodologies, including DMAIC, project charters, value stream mapping, SIPOC, VOC/Kano analysis, and cause & effect analysis.- Developed process diagrams, risk & controls RCSA, and mistake-proofing strategies.

San Antonio, Texas, Us

- Facilitated the cross-functional application of process engineering principles to design and optimize business processes and their overall performance.- Incorporated Change Management methods such as Prosci/ADKAR to align process change activities with internal and external stakeholders.- Leveraged automation and analytics to enable Finance strategy while improving Risk & Controls RCSA through the use of FMEA.

Mclean, Va, Us

- Utilized various approaches including stakeholder analysis and organization design to manage the natural cycle and effects of change.- Applied multiple process improvement approaches such as Business Process Reengineering, Continuous Process Improvement and Lean Six Sigma to streamline organizations and improve their efficiency.- Incorporated Change Management methods such as Prosci/ADKAR to align process change activities with internal and external stakeholders.- Improved Risk & Controls by utilizing FMEA (Failure Modes and Effects Analysis) to identify potential failures in designs, processes, products and services.

Randolph Afb, Tx, Us

- Managed a $2.5 million military clinic, supervising 34 employees and implementing process improvement methodology in various service areas, resulting in improved service for 13,000 customers.- Oversaw $6 million in service assets and collaborated with Air Force agencies to coordinate workload requirements.- Incorporated Operational Risk Management (ORM) into mission and activity planning processes to ensure safety and compliance.

Randolph Afb, Tx, Us

- Implemented Instructional System Design & process improvement methodologies, simplifying the planning, development and implementation of training, resulting in a 30% increase in efficiency for change releases.- Drafted and reviewed Quality documents such as validation protocols, risk assessments, and reports.- Incorporated Operational Risk Management (ORM) governance and framework into technical training curriculum and planning processes to ensure safety and compliance.

Designing And Building Ai Products And Services

Phd Coursework, Phd Coursework In Management And Organizations

Post Graduate Program In Artificial Intelligence And Machine Learning

Product Management

Master Of Science - Ms, Ms. Information Technology And Bs. Computer Science

Advanced Master Certificate In Lean Six Sigma, Dfss, Doe, Mbb

Leadership And Management Course In Cross-Functional, Interagency Operating/Strategic Environment

Allied Health Sciences, Health Services/Allied Health/Health Sciences, General