• Configuring and deploying new okta instance for global company supporting over 700+ users onto new machines using new mobile device management and deployment on Kandji along with application migrations• Activations and configuring MFA for Okta and JumpCloud instances to meet SOC 2 compliance requirements along with auditing our current applications and workspace • Settling and resolving level 2 and 3 escalation tickets created through our Jira instance for better maintaining between all 3 company entities• Maintaining Okta and JumpCloud instances for our engineering applications such as DataDog, GitHub, Scalr.io, AWS and other terraform configurations, as well as google admin• Scaling DLP with risk and security org wide for vulnerability management and assessments along with configuring, leading, and managing Google Cloud Projects• Collaborated with cross-functional teams to document and implement necessary changes to address any control deficiencies identified during the SOC 2 audit process

Maintained and configured O365 environments along with configuring users accounts within Active Directory.• Resolved user’s tickets issued and created through HEAT Service Desk to effectively deploy better solutions and support for 2500+ users and 6+ site locations.• Managed and configure mobile device management systems (MDM) along with SSO (Single Sign On) applications using Mobile Iron, Blackberry Manager, and DUO while also operating AT&T phone configurations for staff.• Leveraging remote support through Microsoft System Center Configuration Manager (SCCM) and Citrix Desktop Director for off-site users to optimize response times.• Configure endpoint DLP through group polices to obtain or revoke access to outside sources contained from our Palo Alto firewall systems.• Deployed software patches and fixes to our desktop environment and helping to maintain, document, and test new application patches to meet SLA and security standards.• Configured and manage over 2,000+ users for zoom accounts, administration, and conference room AV setups.

Collaborated with partners to test, configure, maintain, and troubleshoot developer driven web applications that supports 5+ satellite sites with 300+ users • Collaborated with partners to design, test, document and maintain multiple applications to meet the security standards • Collaborated with partners on configuring and enforcing group policies through Active Directory (AD) along with deployment of new windows environments inside of Microsoft System Center Configuration Manager (SCCM) • Collaborated with partners on resolving user’s issues through ticketing software systems and deploying software solutions to better supports needs for over 70% of users on Service Desk • Collaborated with partners to configure firewall and network configurations on Palo Alto Servers in order to effectively monitor and limit traffic in and out of corporate network

• Assist with technical support for repairs and device issues• Demonstrate Knowledge with android applications for troubleshooting• Help demonstrate google suite knowledge to help better assists customers and googler’s • Maintained constant presence on floor to help with customers’ needs• Help to demo and assist with products and share product knowledge