Director Business Intelligence
CurrentI strategically addressed market gaps by identifying incentive program waste within automotive OEMs, leading a cross-functional team to innovate and deliver effective solutions. Currently, I am driving enhancements to our core SaaS offering, catering to the growing demand for enterprise-level business intelligence in the evolving automotive dealership landscape.New Product Innovation:Automotive OEMs invest $50-$60 billion annually in incentive programs, with at least 5% wasted on ineffective programs. In an interview with Reuters, Ford’s CEO Jim Farley stated, “I know we are wasting money on incentives. I don’t know where.” Embracing incentive program waste as a market opportunity, I led a cross-functional team of data scientists, product managers, and UX experts to:1.) research the underserved and unmet needs of OEM teams responsible for creating incentive programs,2.) deliver new product concepts that could enable OEMs to develop effective incentive programs, and3.) realign our data assets and expertise to support proof of concept development.Our research and solution discovery culminated into a larger strategic initiative to diversify our product portfolio and revenue sources.Continuous Product Improvement:The automotive dealership network is witnessing continuous consolidation among dealer groups. With the expansion of these groups, there is an increasing demand for enterprise-level business intelligence over the insights of a single dealership. Presently, I am leading initiatives aimed at enhancing the enterprise functionality of our core SaaS offering. This strategic effort is geared towards elevating customer satisfaction and preserving monthly recurring revenue.