Christopher D. Rossi Email & Phone Number

Engaging with clients to resolve a range of technical issues related to various systems and technologies in a carwash setting, including POS systems, kiosks, mechanical gates, tunnel equipment, mobile and web-based software, and networking.• Addressing a variety of client inquiries concerning different equipment in their carwash operations.• Remotely accessing client systems to troubleshoot technical issues.• Utilizing SQL databases to diagnose and resolve issues.• Providing remote guidance on setting up equipment such as License Plate Recognition (LPR) systems and EMV readers.• Updating software versions remotely to ensure optimal performance.

Enhanced skills in software implementation and design through involvement in diverse projects, each emphasizing specific aspects:• Acquired expertise in utilizing Zapier for automating the integration of customer data from a database into Zoho CRM, improving synchronization and efficiency.• Developed proficiency in designing modern user interfaces and web pages using WordPress.• Gained deeper insights into the functionality of Zoho CRM, learning how its various features can be leveraged effectively.• Learned to streamline the distribution of marketing emails through Zoho CRM.

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.• Maintaining a polite, helpful, and professional manner at all times.• Troubleshooting customers orders within backend system.• Providing training to new customer service agents.• Identifying common problems and escalating them to management, along with possible suggestionsfor improvement, wherever possible.• Aiding customers with the purchasing process of their order.• Performing data entry tasks to improve backend system.

Perform patient related tasks assigned by therapist• Lifts patients to/from mats, treatment and tilt tables, wheelchairs and other equipment appropriateto the facility/department.• Assists patients with transfer activities to all surfaces.• Assists patients in donning/doffing all appliances specific to the facility/department.• Transports patients to/from therapy as needed.• Assists therapist with other patient related treatment activities as appropriate and providingequipment.

Assisting patients with exercises• Assisted patients into the clinic• Helped maintain exercise flow sheets of each individual patient• Cleaning tables and equipment used.• Processing laundry and organizing it• Assisted physical therapists in preparing hot packs, ice packs, pulling charts, and assist in monitoringpatients while in the clinic

• Train new clients on a daily basis.• Coach clients on the topic of a healthy lifestyle.• Motivate and ensure clients perform the exercises safely and properly.• Keep up to date with each client to motivate them to continue workout journey.

•Set up and clean dining tables•Greet guests and assign them a table•Maintain stations clean and presentable

•Unload and load delivery vehicles •Organize packages within shipping containers•Communicate with team members for effective workflow

•Greet guests.•Clean workstations during closing hours•Attend guests and their needs•Set up and organize workstations

Bachelor Of Science - Bs, Computer Science

Associate'S Degree, Computer Information Systems & Technology

High School Diploma