Extensive knowledge of a wide range of products within the credit industry, ranging from Credit Cards, HCST loans, Guarantor Lending and Personal Loans.5 years experience in developing and improving systems and processes related to all areas of Operations, Marketing, Fraud, Finance, Legal and Compliance. Proficient in SQL, full Microsoft suite including Microsoft Dynamics CRM as well as being an SME and super user for a variety of systems incorporated within the bank. Experience in UX/UI design for websites and self service functions utilising programs including Adobe, Sketch and InVision. Considerable history of Agile development and scrum methodology with qualifications in Six Sigma Principles. As a Operational Solutions Analyst my role includes identifying areas of improvement, gathering requirements, developing solutions and delivering optimal Processes, Procedures, Strategies and customer experience.