Lowe’s 654 PRO Sales Manager.

Providing superior customer service. Exhibiting consistently positive customer interactions. Resolving customer care issues in a quick appropriate manner. Training associates on expectations of customer interactions. Promoting a safe workplace for customers, and associates. Observing customer service levels on the sales floor, and recognizing opportunities to flex coverage to maximize sales Driving Sales and Profitability. Ensuring appropriate customer service levels on the sales floor. Managing inventory levels in the store- Managing payroll and other controllable expenses such as shrink and accurate inventory levels.. Creating and executing sales plans. Anticipating seasonal business opportunities, and Developing a sales plan to implement. Training, Developing, and Mentoring associates. Demonstrating leadership through communication, delegation, and working hand and hand with associates. Positively motivating teams by communicating the company mission, goals, and the associates role in making this possible. Managing conflict situations and promoting diverse work environment.

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Ensure appropriate staffing by developing schedules. Communicating sales reports with the team Ensure accurate pricing was maintained in the department. Manage all inventory levels, and control shrink in the department

Responsible for safety and security of staff, public, and state property Developing staffing schedules as well as adjusting security coverage as needed. Securing holding cellblock area, supervising intake processing, and transportation of prisoners. Training, Mentoring, and Development of new recruits upon hiring Delegating areas of responsibility, and communicating daily updates of critical information.