Help manage system upgrades, installation and configuration. Develop scalable solutions that drastically improve efficiency and productivity.

Provide support for Corporate Clients. Troubleshoot problems for Morgan Stanley’s bridge and kept projects on schedule. Configured cloud printers, performed desktop and network support as well as break fix assessments. Worked with Morgan Stanley, Citi-Group, Dell, Hewlett Packard, Met Life, US Post Office, Barclays, & AT&T. Issued test scripts for Barclay’s pilot cloud printing project, which got approved. Site Lead for Morgan Stanley’s rollout and support projects

Provided next day support for users, found solutions for customer issues. Responsible for migrating UBS main server hub, preformed nightly window 7 migrations. Worked in the bridge giving support to other Rollout Support Technicians across the US. Was sent to the site in TN to vanguard the migrations there. Selected as part of the team to assist in the migration and re-infrastructure in the Carrabin

Upgraded all users for the entire site, made sure transfer of personal data was complete and back was available in case of any problems. Addressed all user concerns and made sure that each person was satisfied. Traveled across the United States performing migration and data transfer at various Experian sites

Upgraded all PCs for the entire campus, which were 4 buildings in New York, 1 building in Queens and 2 buildings in New Jersey. I responsible for upkeep and operation of hardware and peripherals. Blasted machines and set up operation systems and profiles. Handled customer service issues on machine related problems. Handled networking responsibilities such as locating missing ports by pinging, remote use and company blue prints. One of the three people who fixed all hardware Laptop issues for entire campus

Created test materials for CompTIA's upcoming tests, supported in exam development events which including workshops, participated in review panels that critiqued subject matter that are in review.

Take on small projects that require IT expertise, such as break fix, site assessments, data migration and data wiping.

Computer Repair Skills. Assembled AT, ATX and BTX motherboards, upgraded RAM and CPU processors, CD/DVD Roms, Video cards, Hard drives, NIC cards, Floppy drives and Power supply. Flashed ROM, configured jumper settings, and arranged SCSI Hard drives for RAID performance. Troubleshooting & Computer Maintenance Skills. Pinpointed common failure causes. Performed routine Hard drive and tape back ups, Error checked processors, memory and hard drives for problems and configured for optimal performance. Migrated and transform data using third party software. Repatriation, format and multi boot hard disks as well as clone hard drive images using Ghost and other third party software. Configured old I/O port conflicts. Networking Skills. Set up and configured Routers, Hubs, Repeaters, LANS, WANS, Gateways and Bridges, Installed thousands of Work Stations. Performed Cabling and Patch Paneling.Web Based Skills. Familiar with HTML programming, with use of Hot Dog Software, Java Pages and Visual Basic.Net.Programming & Operation System Skills. Excellent comprehension of, Windows NT, 2000, Server, Vista, XP, 98 & 95, Microsoft Office certified software. Good comprehension of, Windows 7, Advanced Server, Ubuntu, and Q Basic. Familiar with C++ programming, DOS 5.0, Linux, Red Hat, Unix and Apple operation systems. Leadership Skills. Set positive workplace examples, through hard work and good attitude, supervised and evaluated staff, met project deadlines by listening to and motivating those around me.

Fixed over 25 PC related problems, such as installing new hardware, boosting performance and troubleshooting. Gave tech support in field, at customer’s homes. Kept track of all transfers, thefts, damages and in-store use of supplies. Managed financial credit for all merchandise leaving the store. Filed and checked all paper work from corporate. .

Responsible for the disassembly, installment programming and shipping out all of the Social Security’s computer systems In the NY, NJ, RI, CN and PA area. Ability to keep workers motivated and productive which increased productivity 13%.