Christopher Darden Email & Phone Number

Wilmington, North Carolina, United States

I deliver Mad Mole beer to stores, bars, and restaurants in the New Hanover, Brunswick, Pender, Onslow counties and to the NC Triangle.

Burgaw, North Carolina, United States

I build amps and amp products on a tight timeline, and am responsible for quality control and testing of our products before shipping to customers. I'm responsible for inventory, programming, assembling, and packing our guitar pickup winders. I also coordinate and handle tech support for our guitar product line.

Burgaw, North Carolina, United States

-As the most senior member of our Sales staff, I am a leader on the team with demonstrated and recognized success in customer service and satisfaction. Serving as the sole specialist in guitar tech support, I field inbound and outbound calls and e-mails daily to provide efficient and thorough technical support to customers to ensure their satisfaction and confidence in both our products and our service.-Project lead on customer support for order fulfillment errors. I use Netsuite software to generatefulfillment error reports. Using this information, I contact impacted customers daily to quicklyresolve errors and ensure customer retention. I delegate responsibility for additional customersupport within my team.-Lead on communication with international music vendors such as Musician's Friend, AmericanMusical Supply, and Guitar Center. I generate purchase orders and communicate time-lines from ourmanufacturing department to these companies.-I have demonstrated an ability to get answers for our customers, whatever it takes. This requires deep and ever-growing product knowledge from a general and technical standpoint, in addition to independent research and collaboration with manufacturing departments. As I deal with multiple customer issues per day, this also has allowed me to consistently demonstrate my time management, decision making, and problem solving abilities.-I have highly developed interpersonal communication skills, which I exercise daily in speaking withcustomers and colleagues both verbally and in writing. I naturally have the patient, friendly demeanor and high stress tolerance desired by professionals in the customer support field.-Selected Accomplishment: I wrote ad copy for a company product line, which is still published onthe company website. I was selected for this assignment by company leadership because of mydemonstrated ability for creative and technical writing.

Wilmington, North Carolina, United States

-Served specialty beverages efficiently in frequently high volume environments without sacrificing quality.-Used my natural ability to stay calm and personable in all (including high volume) situations, and builtrespectful relationships with a diverse customer base to ensure repeat business.

-Operated heavy and complex machinery in production of custom metal doors for nationwide distribution.-Applied technical knowledge of machine specification requirements to ensure precise programming and adjustments for each work order. This attention-to-detail was essential to mitigate scrap work or a need for rework.-Developed a Standard Operating Procedure for specific machine operation, and led skills based training of personnel.

Wilmington, North Carolina, United States

- Processed background checks for customers nationwide using organizational skills and attention-to-detail to ensure a streamlined customer experience.- Processed the most orders in the company for my position two months out of the nine I was employed at Castle Branch, showing my desire to excel in a professional environment.-Developed Standard Operating procedures and training content to support an enhanced and positive employee onboarding experience.

Wilmington, North Carolina

Project Management, Training, Writing

Bachelor Of Arts (B.A.), History

Education record