Christopher Darke Email & Phone Number

Boston, MA, US

Reading, MA, US

Updating HORIZON Banking System documentation for FIS Global. Monitor Jira to detect new/enhanced features for current sprint that require customer-facing documentation. Use the rough notes attached to Jira tickets to write/update DITA XML files using Astoria/Oxygen. Perform developmental edits on developer-supplied doc, enforcing FIS style guidelines.

Boston, Massachusetts, US

Wrote Quest Enterprise Services (QES) API Developer Guide for Quest Analytics, LLC. Exercised the REST APIs using Postman and created all cURL and JSON examples. Health insurance companies use the APIs to measure, monitor and manage healthcare provider networks and directory accuracy.

New York, NY, US

Wrote new documentation and edited existing documentation for the HYPR REST API. Used Postman to exercise API and Markdown to write and publish the documentation. Created all JSON payloads for sample requests and massaged JSON responses for public consumption. Used cURL to verify that the command line examples that Postman creates run successfully.

London, Greater London, GB

SilverRail's revenues were tied to the travel industry and the company was forced to lay off 50% of its employees during the pandemic. During this time I was primary caregiver for an elderly parent.

London, Greater London, GB

Documented SilverRail APIs and ancillary developer documents. Wrote the SilverCampaign Developer Guide, which explains how to use the SilverCampaign API to create a travel voucher redemption application. Wrote all REST and JSON examples. Used IntelliJ IDEA to add Swagger annotations to Java source code. Impacted by pandemic layoff.

Boston, Massachusetts, US

Edited end-user help topics for Deltek and migrated to XML/DITA using XMetal. Wrote REST API documentation for Deltek Vision, a leading project-based solution for professional services firms to manage their clients, projects, and finances. Used Postman to exercise API and generate JSON return values for examples.

US

Edited developer Wiki pages, documentation for identity access management service and business rules management service, and Swagger endpoint descriptions for REST API.

Boston, Massachusetts, US

Added technology overviews and getting started tutorials to API guides for Cantor Fitzgerald. Edited documentation to improve usability and make it understandable to business leads and decision makers. Third parties use the API to enable their applications to trade stock options.

Edited Vimeo REST API documentation for usability. Wrote tutorials for third parties using the APIs to add video management capabilities to their websites. Tutorial titles included Getting Started, Working with Video Uploads, and Authentication with oAuth 2.0. Vimeo's libraries and SDKs were available in a GitHub repository.

Danvers, Massachusetts, US

Updated and edited tutorials for Measured Progress. Tutorials are used by test designers, teachers, and state education boards to create and sequence standardized test questions, manage, deliver, and score the tests, and analyze test results.

Boston, Massachusetts, US

Bridged the gap at IntervalZero when existing writer left on medical leave and pushed out a point release for RTX64, which transforms Windows into a real-time operating system. Edited documentation for usability and addressed 100+ open doc defects. Wrote new topics for system monitoring tools.

Boston, MA, US

Worked closely with Product Manager to expand rudimentary Knowledge Base articles for Nanigans Ad Engine, a cloud marketing, SaaS platform. Advertisers use Ad Engine to create Facebook ads, identify high-value audiences, predict purchase behavior, and optimize ad spend.

Edited SDK Guide and wrote technical marketing brief for Mobile Marketing Platform for Swirl Networks. Developers use the platform to attract, understand, and influence brick-and-mortar retail shoppers by pushing content to their mobile devices based on their profile, location, in-store behaviors, and third party data.

Boston, Massachusetts, US

Wrote tutorial to introduce the Xively IoT platform (now owned by Google) to technology evaluators and decision makers. The Xively platform enables developers to manage connected devices and the data they produce and integrate that data into other systems. Edited REST API documentation.

Mountain View, California, US

Updated all Desktone documentation, including REST API, white papers, system administrator help, end-user help, installation guide, release notes, and wiki pages for the Desktone platform. Developers use the platform to provision cloud-based virtual desktops.

New York, NY, US

Wrote API documentation used by financial institutions to automate debt and equity trading. Topics included submitting trade data, specifying settlement instructions, responding to notifications, and receiving final trade settlement data.

US

Updated Developer Handbook for ACI Worldwide that explained processes and procedures for development environment setup, source code control, coding standards, software architecture, software development process, and software deployment.

Documented SQL extensions for Netezza that enabled developers to manipulate XML, compare strings, match patterns, compress and encrypt data, and perform date/time functions.

Worked with Mzinga CTO to research the feasibility of converting developer documentation to XML/DITA.

Updated online help that explained how to configure, secure, and fine-tune 802.11 wireless networks. Topics included user authentication, role-based network access, WLAN usage accounting, RF management, VoWLAN support, and hotspot accounts.

US

Documented how to use web-based administrative console to secure and monitor 802.11 wireless networks and track wireless devices. Topics included location-based MAC authentication, creating security groups and zones, configuring notification manager, monitoring devices, terminating connections from rogue devices, and creating a unique RF fingerprint of.