o Delivery Manager/Customer Success SpecialistClient-facing delivery manager, daily interactions with our clients.Work directly with the recruiting and operations team to successfully place candidates at various contracts around the country. Managing our second largest account. $1.2M in total sales in 2023.Processed over $28M in total sales for 2023, breaking all branch records.Managing multiple accounts ranging from banking to healthcare.Build spreadsheets and manage reports based on client requests.Daily and weekly meetings that revolve around current metrics. Establish clear retention goals. Maintain company culture.Managing and organizing tracking software, CRM proficient.Vendor Management, multiple platformsAssisting customers as needed with setting up and navigating programs or software associated with our products and services.Maintaining a detailed understanding of products and services, assisting clients and candidates with all necessary needs.

•Moved to the onsite team that helps manage our associates with our largest client McKesson. •Managed the NCNS and Coaching section; the coaching category revolved around making calls to our associates to find solutions for areas of improvement at the client’s request.•Help manage the request to the lowest point they’ve been at during any peak season. I averaged 25-40 calls per day. The calls ranged from well-being checks to coaching on performances. •Used as a floater for all section of the email box such as ends, call outs, NCNS, coaching’s, and many more requests that come in per day.

•Source candidates using a variety of search methods to build a robust candidate pipeline•Screen candidates by reviewing resumes and job applications, and performing phone screenings•Perform reference checks as need•Facilitate the offer process by extending the offer and negotiating employment terms•Microsoft Office Suite, Excellent Communication, Applicant Tracking System, Excellent Customer Service, and VERBAL Communication.•Averaged over 100 AOA

Sourcing Specialist for our KY & AZ markets. Scheduled Interviews and managed the recruiter calendar. Identifying and reaching out to potential job candidates and ensuring they're a good fit for our posted roles. Promoted from KY to our largest branch AZ.