Director Of Business, Enterprise, Goverment Operations And Digital Transformation
CurrentExecutive responsible for National organization consisting of roughly 4,000 employees with 240m operating budget. This organization supports the small, medium, large enterprise customers as well as Government and Public sector consisting of roughly 52m customers and 32 billion in revenue. In this role, Chris owns all operational aspects including but not limited to: Systems and Technology, Business Intelligence, Go to Market,Resource Management, Customer Experience, Communications, Employee Engagement, Security, Compliance and Vendor Management as well as Strategy and Business Transformation. The vendor aspect consists of close to 2,000 employees in 6 locations. His Digital Transformation role consists of Online Self Serve Portal design, development, transformation personalization and engagement. His leadership of this online aspect of business and government portal currently enables over 103m self service transactions each year driving millions of dollars of savings and revenue into the business.