Christopher De Melo Email & Phone Number

Montreal, Quebec, Canada

Dorval, Quebec, Canada

• Act as the primary point of contact with Bombardiers customer case for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages. • Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.• Liaise with all internal stakeholders including, but not limited to Engineering, Interior… Show more • Act as the primary point of contact with Bombardiers customer case for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages. • Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.• Liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.• Accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved. Show less

200 Cote-Vertu

• Liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.• Accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion… Show more • Liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.• Accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.-Inspect exterior paint schemes to ensure they meet our highest quality requirements.-inspect cabin interiors to ensure they meet our quality standards and all is fitted and adjusted properly. -oversee paint projects, cabin modification projects.-deliver aircraft to customers through our delivery process Show less

Dorval, Quebec, Canada

• Provide support for escalated issues and worked with the functional groups to strategize solutions for issue resolution.• Investigate thoroughly and maintains a global view of the customer through comprehensive information pertaining to customer issues.• Internally manage and coordinate responses to customer queries from appropriate management focals within Bombardier.• Communicate with Individual owners, Customers and Bombardier Senior Management representatives to ensure their… Show more • Provide support for escalated issues and worked with the functional groups to strategize solutions for issue resolution.• Investigate thoroughly and maintains a global view of the customer through comprehensive information pertaining to customer issues.• Internally manage and coordinate responses to customer queries from appropriate management focals within Bombardier.• Communicate with Individual owners, Customers and Bombardier Senior Management representatives to ensure their expectations are met.• Drafts response letters for Bombardier's Senior Management as required.• Contact customers regularly to stay informed of developments, and anticipate potential issues• Prepare regular reports to Management and the internal Bombardier Customer Team on regional activities and individual customer concerns.• Facilitate communication between the customer and Bombardier and work across Bombardier to ensure customer satisfaction drivers are addressed. Show less

Ville St Laurent

-buy all interior parts for commercial and business aircrafts-make sure we have stock all over the world, to fulfill customer needs and demands-get the best price on the market-forecast future needs-team leader, run daily reports, on back orders, demand, stock levels-daily conference calls with vendors and customers-meetings with vendors, to have pricing agreements set-up, stock available to us-read and understand technical drawings for parts

Montreal, Canada Area

Ville St Laurent

-Take customer calls and orders-place orders, read specs and drawings-expedite orders-lead the project from start to finish, make sure everything goes smooth-troubleshoot any problems that may arise-deliver the project on time-conference calls, meetings, powerpoint displays-in charge of millions of dollars or orders and projects all over the world