Service Advisor for BMW clients. Organise service schedules with technical staff to deliver an efficient service. Provide estimated costs for service repairs and insurance claims. Follow up service with associated administration.

Responsible for the effective daily operations of the workshop working with Suzuki, Piaggio and MV Augusta. Managing the technicians workloads, booking work schedules, ensuring client work is delivered on time and to budget. Estimating costs in repairs and insurance claims. Ordering stock for repairs and managing suppliers. Invoicing and general administration.

Servicing of KTM motorcycles. Writing up job cards according to service specifications, fault diagnosis, inspecting motorcycles for damage repairs, and related insurance paperwork.

■ Supplying, reconditioning, fitting power steering racks, pumps and steering boxes including brake repairs, wheel, bearing, suspension alignment■ Team Management• 7 vehicle technicians & counter sales• 360 management – targets, KPIs, performance, driving quality of workmanship, technical and product knowledge, recruitment, disciplinary, exits• Team meetings to prioritise jobs, discuss challenges, delays, provide support• Upskilling and shadowing, fostering a climate of service delivery, personal growth and development■ Operations Management• Bays – logistics for 10 bays, driving turnaround and coordinating logistics of vehicles waiting for service• Coordinating vehicle collections and returns, keeping clients updated • Breakdowns – coordinating off-site breakdowns and call outs for roadside emergency repairs • Supplier Management – built a solid PSL inc negotiation of costs and quality of parts, chasing delivery with excellent service execution• Stock Management – 8000 products (seals, brake linings, master cylinders, wheel cylinders)• Bi-yearly stock take, investigating variances, reducing slow-moving stock and reduced losses■ Business Development• Overseeing customer enquiries (phone, email, walk-ins) and sales counter• Cross-selling/upselling, using extensive product knowledge to convert enquiries to sales• Building relationships, gaining referrals, following up on leads■ Financial Management• P&L ownership, costs and expenditure • Set business strategy and road to market, aligned pricing and yearly budgets• Retained updated knowledge of competitor landscape■ Achievements• Streamlined stock management, reduced outdated, obsolete parts, reduced losses• Improved PSL and built international relationships• Following purchase of the business, improved internal workflows and processes, enabling higher volume of repairs, faster turnaround, improved diagnosis and inspection processes• Expanded client portfolio, increased headcount

■ Focused predominantly on crime prevention in relation to main container terminal at port■ Team Management• Managed, led and mentored up to 120 security patrol guards, stationed across a large area, working on a shift basis• Conducted daily team meetings to ensure all security teams were fully updated on logistics, potential risks, movements, procedures and protocols, PPE etc• Embedded procedures and workflows relating to recording and reporting of incidents, areas of concern and actual security issues• Provided ongoing training – awareness, intuition, alertness including how to conduct container checks for broken or damaged locks, broken or tampered seals■ Communication Management• Built relationships/partnerships with numerous law enforcement agencies and public services – port customers, police force, detectives, fire departments, search and rescue teams, vessel captains• Developed cohesive security measures to ensure a safe and crime free terminal■ Operations Management• Managed 5 births on the dockside for vessel arrival and departures• Requested permission to come on board for vessels arriving and leaving port, conducted document inspection and checks to ensure no stowaways, undocumented goods etc• Enforced the port terminal security plan and maintained maritime security procedures