Christopher Deane Email & Phone Number

Dursley, GB

United Kingdom

Financial and business performance analyst specialising in the credit card product space. Leading a variety of business based analytical projects, supporting and managing stakeholders in wider product management and providing SME on wider market conditions pertaining to credit cards, pricing and positioning.

Gloucestershire, England, United Kingdom

Working as key member of the Customer Quality Team delivering fair outcomes for customers in financial difficulty. Direct accountability for production and management of control reports supporting FSS operations, across both unsecured & secured products, in addition to bespoke support to the tailored support team, providing MI insight to improve processes.

Gloucestershire, England, United Kingdom

Seizing an opportunity during the COVID19 lockdown to work within a newly created onshore collection telephony team within TSB Financial Support Services. This department covered all unsecured collections activity across TSB financial products. Role responsibilities include both inbound and outbound telephony, investigation of customer circumstances.

Cam, England, United Kingdom

12 Week contract during the COVID19 lockdown. Working alone completing warehousing duties. This included receiving, checking and signing for deliveries, maintaining warehouse and delivery yard and distribution to internal departments.

Senior manager responsible for three department managers, their large teams and the provision of all hotel operations and services, reporting directly to the CEO and Board. Responsible for significantly redeveloping Eastwood Park’s service offering over the last ten months, during a time of refurbishment and organisational change. This included blank page.

Gloucester, United Kingdom

Consultative sales consultant covering the counties of Gloucestershire, Worcestershire and Herefordshire with additional understanding of conservatories and their design process. A consultative approach identifying ideal products for customers through an extensive knowledge of Everest Core and Conservatory UPVc, Aluminium and Timber products, together with.

Gloucester, United Kingdom

An un-invested turnaround site requiring a focused back-to-basics approach in service and P&L discipline. Recognised for employee retention and development of 25 team members/management, together with significantly increased customer engagement scores (NPS). Improved local business engagement developed increased YOY sales growth. Successes opened.

Cheltenham, Bourton-on-the-Water

An experienced general manager of a high volume country inn located in the heart of the Cotswolds. Part of the Old English Inn's brand and Greeneking.Skill capabilities in:- P&L & Budget acumen- Accurate sales & wage forecasting- Team retention and development- Food & Liquor stock management utilising Zonal Aztec - Room stock management utilising Guestline.

Birdlip, Gloucestershire

Working closely alongside the GM and other heads of departments; The role required a high level of organisation, forward planning and attention to detail, yielding YOY growth and results according to budget. Ensuring that the brand expectations are monitored and delivered, culminating in recognised Mystery Guest results. Responsible for the planning and.

3rd Year hospitality Industrial work placementWorking in a high intensity 120 bedroom budget hotel, ensuring all F&B requirements were met, including the operation of a 115 cover restaurant. Additional requirements included liasing with large parties, conferences and coaching tours, ensuring that great customer service was delivered according the company.

Deputy to the Hotel manager. Overseeing daily hotel operations, whilst focusing on delivering high level customer service.

Ba (Hons), Hospitality Management

Activities and Societies: CAMRA member

Education record