Developed advertising tactics and implemented new solutions for increased brand awareness.Increased longevity of accounts by providing individualized customer service to maintain high levels of customer satisfaction.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.Conducted interviews with key business users to collect information on business processes and user requirements.Identified process inefficiencies through gap analysis and outlined sensible solutions.Built library of reusable knowledge-base assets to produce consistent and streamlined operational results.Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.Proofread copy written by colleagues to correct spelling, punctuation, and grammar.Carefully documented technical workflows in private wiki for education of newly hired employees.Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.

Rising quickly from a contributor to Assistant Editor consistently maintained a high quality of written material and dedication to tight deadlines as necessary for each project. Project duties include proper management of time for studying the game subject, reviewing the contents and supporting material and referencing any written materials to assist the research department in fact checking. Have also been selected from the team to attend the annual E3 conference to represent the organization and conduct interviews and source new materials that are beneficial to the company.