Christopher Deep Email & Phone Number

Network Systems Administrator - Currently responsible for supporting office and production systems. Network access control and server software and hardware administration. Site administrator over Switchvox VOIP phone system.Maintains a high level of customer credibility by providing customer service response and following through on that response.Provides.

Huntsville, Alabama, United States

• Currently part time 24 hours per weekend
• Work from 12pm to 12am on Saturday and Sundays at ASC.
• Responsible for network monitoring of all client sites
• Responsible for notifying customer site of issues that are occurring at the time.
• Reaching out to the local ISP of client site if it is an issue on their end and creating tickets with that particular Telco.
• Creating tickets for customers when they are having a network issue.

Huntsville, Alabama, United States

• Worked part time 32hours per week
• Responsible for installation, troubleshooting and upkeep of servers, workstations and laptops for all WZDX machines.
• Responsible for onboarding new employees and removing former employee’s IT accounts and security access.
• Responsible for installation and troubleshooting of all software used at the station for all departments.
• Responsible for VPN connections and certain network equipment installation and troubleshooting.
• Responsible for quarterly reports for corporate requests for WZDX FOX 54 station and for inventory reports.

• Currently sub contracting with Barrister on as needed basis. Responsible for doing work orders in and around the Huntsville area.
• Work with Active Directory, Exchange support.
• Linux experience with Ubuntu and Fedora versions.
• Migration from Windows 7 to Windows 10 support for different clients.
• Work ranges from installing and repairing PC\Servers, VOIP phones, upgrading systems, site surveys, networking. Working with DEP monitors for offices.
• Whatever the job calls for in relation to the end client.

• Initiate diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level support Using various Software such as Remedy, Metasolv-M6, Putty and several more.
• Communicate the diagnostic findings/results with the customer, set customer expectation accordingly, responding to any additional questions the customer may have in a professional manner.
• Follow up on vendor or supplier trouble tickets, internal dispatches, coordinate with other internal and external organizations as needed, and meet MTTR and customer status expectations Escalate Trouble Tickets with.
• Act as the primary customer point of contact for the customer throughout the life of a ticket, responsible for providing customer with regular status updates on Trouble Ticket progress, setting realistic expectations.
• Properly code Trouble Tickets with appropriate closure codes in Remedy, detailing the results of the testing and resolution
• Escalation to management of service interruption patterns, to assist in the identification of potential network service effecting issues.

Sub contractor for larger IT contractors. Operate a small networking/computer repair and installation service. Install many different types of hardware, cabling and software. Repair many types of machines, such as computers, printers back up appliances. Hardware and software repair. Active Directory, Exchange support for customers. Linux experience with.

Worked for help desk on Redstone Arsenal. Responsible for diagnosing and finding solution to various hardware/software problems. Worked on all types of desktops and laptops (mostly Dell equipment). Issues ranged from bad motherboards to hard drives to faulty laptop screens. Software troubleshooting ranged from Microsoft Windows XP, Office Suite and many.

WebCT administrator (online classes). Administered WebCT distance learning software and user database. Responsible for the administration and maintenance of the main (Dell equipment) servers, (Windows 2000/2K3 Server) and backup software and hardware. Active Directory administration and Exchange support.I.T. Help Desk TechCIS Labs Director, responsible for.

Cis, Computer Science

Electronics Program, 4.0