Christopher Deep Email & Phone Number

Network Systems Administrator - Currently responsible for supporting office and production systems. Network access control and server software and hardware administration. Site administrator over Switchvox VOIP phone system.Maintains a high level of customer credibility by providing customer service response and following through on that response.Provides on-call customer support, as scheduled by manager.Develops and maintains network and systems documentation.Installs, configures and troubleshoots laptops and workstations.Ability to troubleshoot network issues.Proactively works at identifying and resolving potential or recurring client issues.Reports all potentially systemic problems to Management.Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

Huntsville, Alabama, United States

Currently part time 24 hours per weekend• Work from 12pm to 12am on Saturday and Sundays at ASC.• Responsible for network monitoring of all client sites• Responsible for notifying customer site of issues that are occurring at the time.• Reaching out to the local ISP of client site if it is an issue on their end and creating tickets with that particular Telco.• Creating tickets for customers when they are having a network issue.• Working with higher tier engineers if required to fix clients issue• Providing detailed notes in customers tickets of the problem and solution using Putty and information from Telco.

Huntsville, Alabama, United States

Worked part time 32hours per week• Responsible for installation, troubleshooting and upkeep of servers, workstations and laptops for all WZDX machines.• Responsible for onboarding new employees and removing former employee’s IT accounts and security access.• Responsible for installation and troubleshooting of all software used at the station for all departments.• Responsible for VPN connections and certain network equipment installation and troubleshooting.• Responsible for quarterly reports for corporate requests for WZDX FOX 54 station and for inventory reports.

• Currently sub contracting with Barrister on as needed basis. Responsible for doing work orders in and around the Huntsville area. • Work with Active Directory, Exchange support.• Linux experience with Ubuntu and Fedora versions.• Migration from Windows 7 to Windows 10 support for different clients.• Work ranges from installing and repairing PC\Servers, VOIP phones, upgrading systems, site surveys, networking. Working with DEP monitors for offices.• Whatever the job calls for in relation to the end client.• Documenting the work when the job has been completed and uploading the paperwork and pictures of work.

• Initiate diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level support Using various Software such as Remedy, Metasolv-M6, Putty and several more depending on customer. From internet service issues to router and VOIP support.• Communicate the diagnostic findings/results with the customer, set customer expectation accordingly, responding to any additional questions the customer may have in a professional manner.• Follow up on vendor or supplier trouble tickets, internal dispatches, coordinate with other internal and external organizations as needed, and meet MTTR and customer status expectations Escalate Trouble Tickets with the appropriate supplier organizations (internal & external) when Service Level Agreements [SLAs] are missed• Act as the primary customer point of contact for the customer throughout the life of a ticket, responsible for providing customer with regular status updates on Trouble Ticket progress, setting realistic expectations, and verify resolution• Properly code Trouble Tickets with appropriate closure codes in Remedy, detailing the results of the testing and resolution• Escalation to management of service interruption patterns, to assist in the identification of potential network service effecting issues.• Utilize available technology to efficiently respond to client requests

Sub contractor for larger IT contractors. Operate a small networking/computer repair and installation service. Install many different types of hardware, cabling and software. Repair many types of machines, such as computers, printers back up appliances. Hardware and software repair. Active Directory, Exchange support for customers. Linux experience with Ubuntu and Fedora versions.Mostly worked as a sub-contractor for large contractor companies including help desk support. Worked on contracts involving VPN, VOIP, hardware and software installations and repair.

Worked for help desk on Redstone Arsenal. Responsible for diagnosing and finding solution to various hardware/software problems. Worked on all types of desktops and laptops (mostly Dell equipment). Issues ranged from bad motherboards to hard drives to faulty laptop screens. Software troubleshooting ranged from Microsoft Windows XP, Office Suite and many government custom programs I had to learn on the fly. I also worked with some Cisco switches and routers and an array of desktop and network printers. I was also responsible for connecting traveling clients through VPN connections which we used Cisco VPN software. I also worked with Blackberry support for all users, each tech supported 100 customers.

WebCT administrator (online classes). Administered WebCT distance learning software and user database. Responsible for the administration and maintenance of the main (Dell equipment) servers, (Windows 2000/2K3 Server) and backup software and hardware. Active Directory administration and Exchange support.I.T. Help Desk TechCIS Labs Director, responsible for installing and maintaining all networking, Dell computer hardware and all types of software (250 computers) for the CIS Department. Also responsible for ordering Dell equipment and was the contact for all Dell service on equipment.Instructor for A+ certification courses for the Business and Industry division. Responsible for the development and maintenance of the WebCT support web sites for the college.Provided MOS (Microsoft Office Specialist) certification exams throughout the college.

Cis, Computer Science

Electronics Program, 4.0