Christopher Dehaven Email & Phone Number

Leatherhead, Greater London, Gb

London, Gb

Enterprise Accounts- Rent-A-Center, Pizza Hut and Papa Murphy’s▪ Manage teams handling day-to-day operations; procurement, production and execution of client jobs with a combined annual spend of $12.5 million.o Direct Mailo Point of Purchase Materialso Print On Demando Web-based Supply Storeo Inventory Management▪ Analyze job revenue, cost and profitability. Chair Quarterly Business Reviews reflecting status of the account.▪ Responsible for staffing decisions; including interviewing, hiring, mentoring, and performance management.Key Achievements➢ Increase account profitability over 10%➢ Reduce printing costs by 14% for client➢ Implemented a team in Mexico for International growth

London, Gb

Coordinate print production schedules, print specifications for Point of Purchase campaigns.▪ Initiate requests for bids, customer quotes, and vendor purchase orders. Work with assigned account to select appropriate vendors, negotiate best possible pricing to meet deadlines as required by client.▪ Responsible for financial reporting, and billing of on all projects managed.Key Achievements➢ Successfully managed Print Purchase and Fulfillment of Monthly PoP kits for 3100 locations.➢ Responsible for over $2 million in Point of Purchase print spend.

Directed the lifecycle of all direct mail files for print production for the JPMC enterprise, executing daily deliverables for direct mail and credit card production. Managed a team of nine and workflow of 25,000+ campaign jobs per year.Acted as primary contact for Campaign Management, Print Management, and Marketing for Prepress execution. Supervised the final check and transmission of print-ready materials to outside suppliers.Managed software migration and training from QuarkXPress to Adobe InDesign. Developed capacity and performance system to measure technician performance.Interacted daily with internal customer and external vendors, coached staff on career growth / development planning, and provided monthly reporting and analysis of performance metrics to senior management.Key AchievementsReduced head count from 15 to 9 through process improvements and team consolidation, saving $500,000 per year.Developed and maintained department quality standards, guidelines, and procedures, resulting in 99% quality for 3+ years.Implemented versioning template process for Portfolio checks, saving production time by 25%.Drove team from 0% to more than 50% PDF workflow within six months.

Completed, print compliance, versioning, revisions and file creation of direct mail components and other print solicitations using QuarkXPress and the Adobe Creative Suite. Functioned as Team Representative for new prepress and print production initiatives.Served as a member of the Future Leadership Program.Managed a new issue resolution process implementation, driving the query rate down from 10% to 2%

Completed all prepress processes that included scanning, desktop publishing, color correction, color trapping, proofing, file raster, pre-fighting and film output for all printed collateral.Managed all aspects of daily operations, including job preparation, delegation, proofing, billing, quality control, and post-production approval. Facilitated job progress between several departments within the company. Instituted interdepartmental process flows.

Managed marketing materials of national account base with average client volume of $2M. Coordinated all aspects printed materials, established relationship with Prepress and other department heads to ensure completion of job in accurate and timely manner. Sent invoices for outside services and maintained daily contact with outside client base and vendors.

Directed Prepress production of multi-lingual catalog and coordinated efforts of various departments in 18 countries worldwide. Managed daily operation of a 5-member workforce.