Christopher Deleon Email & Phone Number

Melville, New York, United States

Manage customer's feedback platform, investigating issues, responding to feedback, and working with suppliers to maintain and/or improve performanceTrack performance data and building/maintaining supplier relationshipsResolve feedback within Client SLA’sCreate processes to improve quality of responses and response timeTrack and analyze concerns and put together action plans to resolve recurring issues with suppliersBuild & maintain supplier relationships through callsHold weekly calls with Account Directors to present analysis & on-going action plansParticipate & help prepare Client Quarterly Business Reviews

Melville, New York, United States

Welcome guests upon arrival as well as provide information regarding the hotel and its amenities.Processed customer transactions and maintained accurate cash drawerHandle all In-House guest reservations requests.Make, modify, and cancel reservations via telephone, online or in-person.Complete and balance Night Audit Reports.

Mooresville, North Carolina, United States

Welcome guests upon arrival as well as provide information regarding the hotel and its amenities.Processed customer transactions and maintained accurate cash drawerHandle all In-House guest reservations requests.Make, modify, and cancel reservations via telephone, online or in-person.Complete and balance Night Audit Reports.

Bethpage, New York, United States

• Greet residents, families, guests, and visitors to create an exceptional first impression of the community.• Answer and redirect incoming calls with professionalism and positivity.• Handle resident, guest, and team member requests and inquiries in a polite and timely manner.• Perform basic computer data entry and ensure various logs and sign-in sheets are accurate and up to date.

New York, New York, United States

• Supervisor of a homeless shelter with 200 mentally ill male residents and up to 12 operational staff throughout a 12-story facility.• Maintain daily Microsoft Office documents containing daily logs, shift reports, etc.• Successfully delegated tasks and assigned post coverage throughout the shift and de-escalated staff issues.• Patrolled the facility and surrounding area regularly and provided crisis intervention for medical emergencies, drug overdoses, physical and verbal altercations.• Operated CARES (Online Database for DHS) to submit Incident Reports, Data Entry, and Census Reports.

New York, New York, United States

• Promoted in 2015 to supervise the day shift.• Oversaw 3 operational staff and up to 88 residents in a 4-floor facility.• Managed medication ordering, distribution, and log records.• Actively participated in the hiring of all employees in accordance with the Program Director.• Handled minor I.T. work throughout the office (Active Directory/Desktop Support), as well as other administrative duties assigned.• Operated CARES (Online Database for DHS) to submit Incident Reports, Data Entry, and Census Reports.

New York, New York, United States

• Assisted residents with moving in/out and gave orientation to incoming clients.• Performed Shift Supervisor duties as needed.• Conducted regular patrols of the facility to provide crisis intervention.• Assisted the kitchen staff with the preparation and serving of food and cleaning of the kitchen/dining area.• Handled the cleaning of bathrooms, hallways, and trash bins throughout the building and assisted the maintenance dept. with various repairs.

Bachelor'S Degree, Cybersecurity, 3.75

Associate'S Degree, Information Technology, 3.75