Christopher Demarest Email & Phone Number

Falls Church, Va, Us

Arlington, Virginia, United States

Fairfax, Virginia, United States

Led a migration from Google Apps for Business suite to Microsoft Office 365.Transitioned the company from Skype for Business to Microsoft Teams, by educating co-workers and initiating the switch-over from the Office 365 admin portal.Administered Exchange online mailboxes, including creating shared mailboxes, activating online archiving, and doing content searches when necessary.Administered Microsoft Office 365 accounts, including assigning email addresses and licenses, managing Exchange distribution lists, managing permissions and storage for SharePoint, and resetting passwords as needed.Administered SharePoint Online, including creating sites, granting and revoking access, syncing sites/folders, and migrating files.Administered individual computers, both recovering them from leaving employees, and setting them up for new users.

Fairfax, Virginia, United States

Set up laptops in preparation for telework during the COVID-19 pandemic.Used Microsoft Teams and Windows Quick Assist to remotely connect to the computers of users needing technical support and software installations.Oversaw the installation of company IP phones and provided troubleshooting support.Created a computer inventory spreadsheet to document hardware, to assist in upgrading, accounting for, and assigning laptops.Opened-up laptops to upgrade their hard drives and RAM, sometimes removing the motherboard to install RAM.Cloned laptop hard drives to new SSDs for installation.Used Asana project management software to organize and work on projects, tasks, and end-user tickets.Supported internship program development including recruitment, selection, and training.Trained IT interns on writing SOP documents, handling and documenting end-user tickets, documenting CMMC Asana projects and SSP entries, and other tasks.Managed Adobe accounts and installations in Excel.

Fairfax, Virginia, United States

Led the content development effort for a new company website, which included hosting weekly meetings to assign tasks.Collaborated on multiple company website redesigns to include accessible video and captions, evaluating templates for use, and implementing changes and customizations.Evaluated the company website for adherence to 508c accessibility standards and general accessibility, adjusting as necessary.Modified Joomla templates, using HTML and CSS in Joomla, for the company website.Copied and modified various JavaScript code examples, to create effects for company websites.Used Adobe Stock and Adobe TypeKit for website content.Used GIMP to alter and resize, crop, and export images for use in company websites.Tested websites across browsers (IE, Chrome, Safari), and made adjustments to ensure a consistent experience.

Fairfax, Virginia, United States

Evaluated, tested, and assessed the Microsoft Office 365 suite, including Word Online, Excel Online, SharePoint, OneDrive for Business, and Lync.Researched Cybersecurity threats and trends and other relevant computer support topics online, to write a “Message from IT” column in the quarterly company newsletter.Researched email encryption and hard drive encryption techniques, at the request of a manager, to explore options.Over the course of 3 months, took an in-depth online class on ITIL (Information Technology Infrastructure Library) v3, alongside the IT team, and reviewed material with them on a weekly basis.Took a series of online courses to learn PowerShell basics.Created a handful of PowerShell scripts and saved commands to execute small tasks, such as wiping a system's Office keys and gathering system hardware info and sending it to an email.

Fairfax, Virginia, United States

Implemented NIST 800-171 controls to pursue regulatory compliance.Tracked, implemented, and documented CMMC Level 1-3 practices.Researched and attended numerous in-person events and webinars, to learn everything possible about CMMC (Cybersecurity Maturity Model Certification), the new regulatory model for contracting with DOD.Documented and helped set up an Asana project to track CMMC practices up to Level 3.

Fairfax, Va

Processed, proofread and reformatted resumes using MS Word templatesModified MS Word templates for ease of use and efficiencyCreated MS Word Macros to expedite resume formattingConfigured new computers for use by employees, including software installations, Windows settings, Windows updates, installing antivirus/monitoring software and setting up Microsoft OfficeEliminated redundancies, corrected entries and appended files, including faxes and resumes, to candidate records in a BrightMove ATS online databaseResearched, set up, installed and configured an IP security camera on a local networkConfigured port-forwarding on a router, to make an IP camera accessible over the internetCreated and continually updated procedure documents detailing my dutiesAssisted co-workers with accessing an in-office IP camera stream, using a smartphone appReformatted and posted open jobs to the company Smart Recruiters and Clearance Jobs profilesRefreshed Smart Recruiters postings, by canceling and re-posting themCreated a coding system in a OneNote notebook, to keep track of positions between various contractsEdited and posted updates to the company Linkedin pageBriefly helped maintain the company’s presence and activity on TwitterLooked through collected employee paperwork, to extract information to an Excel datasheet in CSV format, for uploading to an employee database

Fairfax, Virginia, United States

Used the Joomla CMS administration interface and CSS, to create, edit and reorganize pages and elements on an existing company website (The original website)Performed Search Engine Optimization tasks for the company website, including writing meta descriptions and keywords, changing page titles, creating a sitemap and making sure images had ALT descriptions as appropriateUsed CSS to improve the mobile experience of the company websiteUsed Google Page Speed Insights, to identify areas of improvement for improving the loading speed of the websiteCompressed and resized jpeg and png images, enabled caching in the Joomla interface, and enabled JavaScript compression for a Joomla template, to improve website loading times

Bailey'S Crossroads, Va

Build repeat customer base through knowledgeable, friendly, professional service.Develop and maintain a high level of product knowledge.Respond to customer concerns quickly, effectively and courteouslyManage organizing merchandise on shelves.Recognize potential theft/loss situations and provide personal customer service to deter theft.

Ashburn, Va

Investigated and tested multiple CRM software solutions for specific business needsConfigured and organized Salesforce CRM platform for specific business needsInvestigated and evaluated multiple expense reporting solutions/apps for business travel use

Bailey'S Crossroads, Virginia, United States

Assisted the Technical Support Specialist with his duties. Assisted with taking inventory of computer hardware.Tested and replaced batteries and chargers for laptop computers.Imaged several new netbooks from a network image.

Bailey'S Crossroads, Virginia, United States

Assisted students with technology.Prepared for interactive educational programs.

Fairfax County, Virginia, United States

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.Complied with accuracy standards while maintaining high production rates.

Fairfax, Virginia, United States

Provided superior customer service when assisting customers at point of sale Processed outgoing merchandise by completing credit and cash transactions.Maintained the department by ensuring a clean work area and properly participating in opening and closing procedures.Supported store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for and conduct physical inventory.