Vice President, Professional Services & Solutions Delivery
Malvern, Pa, Us
Joined Savana following an acquisition and introduced enhancements to client service delivery, transforming the professional services area into a value-driven operation while guiding the organization into a product-focused company.* Reported to the CEO and COO, overseeing client engagement, project delivery, business development, and client support while nurturing business growth opportunities and maintaining responsive client support* Led team growth from 10 to 30+ employees, providing oversight across sales cycles, client relationships, and product capabilities while leading sales discussions and aligning solutions with client needs* Revamped management reporting with new tools, procedures, and a PMO, ensuring accurate P&L, staffing alignment, reduced costs, and increased efficiency, resulting in a 25% profit margin turnaround* Led master service agreement (MSA) and master license agreement (MLA) negotiations, fostering key third-party relationships for licenses and service support, benefiting new and existing clients