Christopher Dennerll Email & Phone Number

Syracuse, New York Area

Diagnose and resolve Point of Sale digital hardware and software problems via remote connection on Windows-based touchscreen technology, printers, network connections, and peripherals. Duplicate issues on internal support systems for testing purposes. Provide thorough documentation on the ticket of steps taken to resolve the issue. Accept escalations and provide guidance to other team members when assistance is required. Update internal knowledge-based software and documentation. Assist in the design of new support tools and procedures.

Syracuse Ny

Dedicated hardware support in conjunction with planned implementation of EPIC patient records software. Troubleshooting and resolution of anticipated issues with integration of printers, document scanners, digital signature pads and cameras integral to patient admissions, covering 6 floors of physician offices. Rapid resolution of assigned trouble tickets in addition to other issues encountered by making regular rounds.

Syracuse, New York Area

TekSystems provides IT staffing solutions, services and talent management.I have enjoyed a variety of consultancy placements in the Syracuse area, including Syracuse University, Arcadis Engineering and St. Joseph's Hospital. Each has been an opportunity to showcase my talents and skills while always learning new concepts and techniques in this everchanging world of technology.

Northeast Us

Medical equipment recalls involving reprogramming and exchange of CPAP (Continuous Positive Airway Pressure) breathing machines throughout the Northeast. St. Jude Medical neurostimulator device exchanges. Pharmaceutical biohazard compliance training to Rite Aid pharmacies in Central and Southern New York. Product recall and retrieval services, and auditing for store compliance.

Syracuse, New York Area

For this project I was selected for 3-6 weeks of helping incoming students in the Fall semester to resolve technology issues. Provided training and support to students and faculty experiencing an array of technology issues related to drivers, virus, spyware and network cards, with expert troubleshooting and rapid repair. Secure network and Exchange email integration on a plethora of device types, with specialization on Apple products (Macbook Pro, iPhone, iPad). Full support for Windows laptops and phones, Android and tablets. Successfully resolved network connectivity issues with knowledgeable experience and patience. Professional team collaboration provided as needed on difficult issues.

Syracuse, New York

ARCADIS provides consultancy, design, engineering and management services in the fields of infrastructure, water, environment and buildings. As a TekSystems contracted employee, my roles and responsibilities were as follows:Provide Enterprise environment technology support for end users locally and throughout 160 offices nationwide. Responsible for installation, configuration, troubleshooting and maintenance of computer hardware and software. Utilization of Systems Center Configuration Manager (SCCM) and Active Directory, with Group Policy and Windows ACL experience. Phone support and remote troubleshooting. Rapid resolution of trouble tickets and proper escalation to appropriate resources as needed.